Junior Digital Systems Support Technician
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 19/08/2026
- Closes
- 02/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for a Junior Digital Systems Support Technician, primarily working on the Service Desk to provide first, second, and third-line user and system support for corporately approved technologies. The post holder will assist with day-to-day digital operations, resolve incidents, and provide assistance to users. They will also contribute to projects and analyze performance trends, working closely with 1st/2nd line teams and reporting to the Digital Systems Support Manager.
Essential criteria
- Knowledge and experience of connecting PC's and peripherals to networks.
- Knowledge and experience of using Microsoft Windows and Office (all versions) to be able to fully support end users.
- Knowledge and experience of installing, configuring and maintaining software.
- Must have sufficient knowledge of Health and Safety Regulations to setup end user equipment in a compliant manner.
- Must understand the requirements of the Data Protection Act 1998, Computer Misuse Act 1990 and the Trust's IM&T System Security Policy.
Desirable criteria
- Good awareness of NHS/I.T. Systems
- Diploma in Information Technology Support or equivalent qualifications
- Advanced Electronic Computer Driving License (ECDL) or equivalent.
- Microsoft Certified Professional
- Qualified to Foundation level in Information Technology Infrastructure Library (ITIL)
- A+ qualification or equivalent
- Experience and Key Skills
- Must have extensive experience as an entry level / junior IT Support Technician working in a networked environment.
- Experience of diagnosing faulty equipment, PC and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair.
- Must have experience of creating documentation to agreed standards.
- Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications.
- Knowledge and Expertise
- Knowledge and experience of connecting PC's and peripherals to networks.
- Knowledge and experience of using Microsoft Windows and Office (all versions) to be able to fully support end users.
- Knowledge and experience of installing, configuring and maintaining software.
- Must have sufficient knowledge of Health and Safety Regulations to setup end user equipment in a compliant manner.
- Must understand the requirements of the Data Protection Act 1998, Computer Misuse Act 1990 and the Trust's IM&T System Security Policy.
- Good awareness of NHS/I.T. Systems
- Diploma in Information Technology Support or equivalent qualifications
- Advanced Electronic Computer Driving License (ECDL) or equivalent.
- Microsoft Certified Professional
- Qualified to Foundation level in Information Technology Infrastructure Library (ITIL)
- A+ qualification or equivalent
- Experience and Key Skills
- Must have extensive experience as an entry level / junior IT Support Technician working in a networked environment.
- Experience of diagnosing faulty equipment, PC and peripherals and be able to use specialised diagnostic software together with the ability to problem solve/repair.
- Must have experience of creating documentation to agreed standards.
- Must have sufficient expertise to be able to provide advice to staff on the purchase of suitable hardware and software for PC / networked systems as per organisational specifications.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
_Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit_ _https://www.gov.uk/skilled-worker-visa_
The provision of first, second and third line user and system support covering corporately approved technologies used at the desktop within IM&T Services, customer departments and directorates. The post holder will be expected to rotate between Service desk and desktop support duties when required, to enable the IM&T department to give a flexible, efficient and professional service to the end users. This post however is predominately covering 1st line on the Service Desk.
The Digital Systems Operations Team forms part of the overall Operational IM&T Support team and services, with approximately 1,000 users who generate 200+ weekly support calls for resolution. The post holder plays a supporting role within the structure to ensure customer Service Level Agreements are met.
The role involves the response to and resolution of incidents involving information systems and related equipment used at the workplace, and the provision of assistance to users to enable them to make effecti
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