Band 7 - Shared Patient Record Utilisation and Adoption Change Lead
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Hours / week
- 37.5
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role seeks an experienced change professional to lead the utilisation, adoption, and benefits realisation for the Shared Patient Record service across health and care organisations. The post holder will engage with clinicians and operational teams to improve the use of shared information for safer, coordinated, and person-centred care. Key responsibilities include leading engagement, communications, education, training, and change activities to embed the Shared Patient Record into workflows. The role requires strong change management, stakeholder engagement, training, communication, and analytical skills, along with an understanding of healthcare workflows and information governance.
Key responsibilities
- Lead adoption, utilisation and benefits realisation for the Shared Patient Record across partner organisations.
- Plan and deliver stakeholder engagement, communications, demonstrations, training, user guidance and train-the-trainer activities.
- Analyse and report utilisation, adoption and benefits data, identifying trends and targeted opportunities for improvement.
- Build effective relationships with clinical, operational, digital, information governance and supplier stakeholders.
- Manage user enquiries and coordinate information governance queries, enhancement requests and service issues through appropriate routes.
- Maintain accurate communications, training resources, user guidance and standard operating procedures.
Essential criteria
- Degree-level qualification in a relevant discipline (e.g. Health Informatics, Digital Transformation, Information Management, Business Management, Change Management, Project Management or equivalent experience).
- Evidence of continuing professional development relevant to digital transformation, change management, stakeholder engagement, training, benefits realisation or programme delivery.
- Relevant professional qualification or equivalent experience in change management, project management, service improvement, training and development, or digital transformation.
- Good knowledge of Shared Care Records, interoperability services and health and care information sharing, including the benefits they provide to clinical and operational users.
- Knowledge of NHS digital transformation programmes, Integrated Care Systems, information-sharing initiatives and the evolving national Shared Patient Record (ShPR) and Single Patient Record (SPR) landscape.
- Knowledge of change management, stakeholder engagement, training delivery, benefits realisation and adoption methodologies within healthcare environments.
- Good understanding of information governance, data protection legislation, patient confidentiality, information-sharing agreements and direct care data-sharing principles.
- Knowledge of healthcare systems, clinical workflows and operational processes, with an understanding of how digital solutions can support improvements in patient care, safety and service delivery.
- Significant knowledge of applying change management methodologies and techniques to support the successful adoption of digital technologies, service transformation and behavioural change across healthcare organisations.
- Significant experience supporting the adoption, implementation or optimisation of digital healthcare systems within the NHS or a similarly complex healthcare environment.
- Proven experience of leading or supporting change management activities associated with digital transformation programmes, including stakeholder engagement, communications, training and adoption initiatives.
- Proven experience of developing and delivering training, education, communication and engagement activities to support digital transformation and service change.
- Experience of working collaboratively with clinical, operational, digital, information governance and supplier stakeholders to support service improvements and increase user adoption.
- Demonstrable experience of analysing, monitoring and reporting utilisation, adoption and benefits data to support decision-making, service improvement and benefits realisation.
- Experience of coordinating user support, stakeholder enquiries, information governance requests, communications and change activities within a business-critical digital service.
- Strong stakeholder engagement, influencing and relationship management skills, with the ability to work effectively across clinical, operational, digital, information governance and supplier teams.
- Excellent communication, presentation and facilitation skills, with the ability to explain complex digital and information-sharing concepts to both technical and non-technical audiences.
- Ability to develop and deliver training, education, engagement and awareness activities that support the successful adoption and utilisation of digital services.
- Strong analytical skills, with the ability to interpret utilisation, adoption and benefits data, identify trends and make recommendations for service improvement and increased user engagement.
- Excellent organisational and change management skills, with the ability to manage competing priorities, coordinate multiple workstreams and support the delivery of digital transformation initiatives within a complex healthcare environment
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £51,657 – £58,785 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
West Hertfordshire Teaching Hospitals NHS Trust
Band 7 - Shared Patient Record Utilisation and Adoption Change Lead
The closing date is 28 September 2026
Job summary
We are seeking an enthusiastic and experienced change professional to lead utilisation, adoption and benefits realisation for the Shared Patient Record service. This is an exciting opportunity to work across health and care organisations, helping clinicians and operational teams make better use of shared information to support safer, more coordinated and person-centred care.
You will have significant experience of supporting the adoption, implementation or optimisation of digital healthcare systems in the NHS or a similarly complex environment. You will bring strong change management, stakeholder engagement, training, communication and analytical skills, together with a sound understanding of healthcare workflows, information governance and the benefits of shared records and interoperability.
You will be proactive, organised, collaborative and resilient, with the ability to manage competing priorities and explain complex digital concepts clearly to technical and non-technical audiences. A relevant degree-level qualification or equivalent experience, alongside evidence of continuing professional development, is essential.
Main duties of the job
You will lead engagement, communications, education,
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