Switchboard Operator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 07/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves working as a Switchboard Operator for Liverpool University Hospitals NHS Foundation Trust, handling a high volume of calls and managing various communication systems. You will be responsible for emergency calls, paging systems, and general clerical duties, operating within a 24/7 service. The position requires an enthusiastic individual with experience in a similar environment, capable of working under pressure and as part of a team.
Key responsibilities
- Answering hundreds of calls daily, handling queries quickly and efficiently using bespoke software packages.
- Manning hospital emergency call line and liaising with correct emergency teams.
- Upkeep and maintenance of hospital paging system, monitoring and reporting critical gas alarms for repair.
- Reporting lift entrapments and liaising with those entrapped.
- Operating the iPM system for Outpatient Appointments and Patient Enquiries.
- Responsible for emergency calls and keeping associated records (Cardiac Arrest, Fire, Bomb, Major Incident).
Essential criteria
- Educated to GCSE or equivalent
- Demonstrable experience as a Telephonist/call centre staff /helpdesk staff
- Excellent IT skills with knowledge and experience of Microsoft products
- Able to work under pressure in a sensitive environment
- Be able to make decisions
- Self-motivated and able to work with limited supervision
- Manage/prioritise own work load
- Computer and keyboard skills
- Clear verbal communication skills
- Excellent listening skills/ability to interpret requirements
- Microsoft Word, Outlook, Excel
- To have an organised and systematic approach to tasks
- Able to work under pressure
- Ability to use phone/headphones and keyboard simultaneously
- Work well using own initiative and within a team
- Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover
Desirable criteria
- NVQ level 2 in customer service or equivalent
- NHS experience
- Knowledge of medical terminology
- Hospital knowledge and experience
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Liverpool University Hospitals NHS Foundation Trust
Switchboard Operator
The closing date is 20 September 2026
Job summary
1X part time posts at 30 hours
1X full time post at 37.5 hours
The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month.
We are looking for an enthusiastic individual to join the team.
We are offering 3 part time posts with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.
The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.Candidates who have applied previously (within the last 6 months) are asked not to re-apply.
Main duties of the job
- Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so.
- Manning hospital emergency call line and liaising with correct emergency teams.
- Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair.
- Report lift entrapments and liaise with t
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