MSK Administrator (Patient Care Advisor)
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Hours / week
- 30
- Posted
- 01/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role is for a Patient Care Advisor within the Sussex MSK Health team, acting as the first point of contact for patients with musculoskeletal conditions. You will handle patient data, manage telephone and reception duties, and ensure seamless care. The position is part-time, 30 hours per week, based primarily at Crawley Hospital with regular cover at Horsham Hospital.
Key responsibilities
- Act as the first point of contact for patients within the Sussex MSK Health service.
- Handle patient data daily and work within small teams to ensure seamless patient care.
- Cover telephone and reception duties, which will constitute most of the role.
- Work primarily at Crawley Hospital, with an expectation to cover reception duties at Horsham Hospital regularly.
Essential criteria
- Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.
- Experience In an administrative role
- Experience of working with a professional team
- Experience of customer care or similar service industry practices
- Intermediate level use of Word, Excel and Outlook
- Effective communication, both face to face and on the telephone with a range of people in a range of situations
- Excellent telephone manner and managing calls in a professional way
- Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them
- Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines
- Thorough approach to recording accurate information and data entry
- Proven record of good timekeeping and attendance
- Able to show an understanding of issues relating to equal opportunities
- Skillful handling of situations with consideration for others
- Able and willing to work flexibly across locations
Desirable criteria
- Experience of complying with patient confidentiality (or similar) and data protection requirements
- Experience of patient administration systems and/or appointment booking systems (or similar)
- Experience of dealing with difficult conversations by telephone
- Experience of principles of care e.g. first do no harm, and patient confidentiality
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 6d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Sussex Community NHS Foundation Trust
MSK Administrator (Patient Care Advisor)
The closing date is 13 September 2026
Job summary
MSK Administrator (Patient Care Advisor)
Could you be the first voice a patient hears?
Our Sussex MSK Health team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).
Patient Care Advisors are an invaluable part of the Sussex MSK Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton & Hove and West Sussex with a musculoskeletal condition are referred to our service.
We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.
Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website **before applying to assess their eligibility for a Certificate of Sponsorship for this role.*
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