Employee Relations Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 24/08/2026
- Closes
- 06/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
“"This vacancy is open to employees of Isle of Wight NHS Trust & Portsmouth Hospital University NHS Trust only"”Quoted verbatim from the source advert
Role summary
This role is for an Employee Relations Administrator supporting two NHS Trusts. The post holder will be the first point of contact for ER queries, manage shared inboxes, coordinate casework and hearings, and maintain accurate records. They will also produce reports on ER activity and assist with policy updates, ensuring a seamless and people-focused service.
Key responsibilities
- Act as the first point of contact for all Employee Relations queries, providing timely, accurate, and professional responses.
- Manage and monitor the Employee Relations inbox, triaging, allocating, tracking, and responding to queries within agreed service standards.
- Maintain accurate records of Employee Relations cases, advice, and correspondence within HR systems and databases.
- Produce regular and ad hoc Employee Relations reports, dashboards, and management information, analysing trends.
- Arrange investigation meetings and formal hearings, manage complex diaries, book rooms, and assemble electronic hearing packs.
- Support complex HR investigations by taking precise minutes during meetings, agreeing drafts, and sharing finalized copies.
Essential criteria
- NVQ Level 3 in Business Admin, Human Resources, Customer Service, or equivalent experience.
- Good standard of general education, including GCSE (or equivalent) English and Mathematics.
- Proven experience in an administrative or customer-focused role, ideally within Human Resources, Employee Relations, the NHS, or another large, complex organisation.
- Demonstrated experience managing shared inboxes, diary management, organising meetings, and taking accurate formal minutes.
- Experience maintaining accurate records, handling highly confidential/sensitive data, and producing management information, dashboards, or spreadsheets.
- Hands-on experience using HR Information Systems (such as ESR, Allocate, Trac, or equivalent).
- Advanced proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams), with competence in Excel for tracker maintenance and reporting.
- Exceptional verbal and written communication skills, with an ability to interact sensitively, professionally, and tactfully with diverse stakeholders.
- Excellent organizational skills, precision, and high attention to detail, with the ability to work independently, prioritize competing demands, and meet tight deadlines.
- Solid understanding of data protection, confidentiality, information governance requirements, and structured record management.
- Knowledge of Employee Relations processes, procedures, NHS Terms and Conditions, and workforce metrics (or the ability to quickly develop this knowledge).
Desirable criteria
- CIPD Foundation Certificate, or a willingness to work towards it.
- Experience of working within Human Resources or Employee Relations.
- Experience of using HR Information Systems (ESR, Allocate, Trac or equivalent).
- Experience of producing management information, dashboards or workforce reports.
- Experience of working within the NHS or another large complex organisation.
- Knowledge of NHS Terms and Conditions, HR policies and Employee Relations procedures.
- Knowledge of workforce metrics and reporting requirements.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 0d
Applications close soon — apply now if this is a fit.
Full advert · preview
Isle of Wight NHS Trust
Employee Relations Administrator
The closing date is 06 September 2026
Job summary
"This vacancy is open to employees of Isle of Wight NHS Trust & Portsmouth Hospital University NHS Trust only"
NHS Band 3 Salary : £25,760 - £27,476 per annum
Hours per Week: 37.5 full time
Contract Type: Permanent
Location Base: Portsmouth Hospitals University
NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western Road,
Cosham, Portsmouth, PO6 3EN
Are you an organised administrator looking to make a
meaningful impact across two distinct NHS Trusts? We are recruiting an Employee
Relations Administrator to support our Single Corporate Service, delivering
comprehensive, high-quality support across both the Isle of Wight NHS Trust and
Portsmouth Hospitals University NHS Trust.
Main duties of the job
Specific Core Functions
- Act as the first point of contact for all Employee Relations
queries received through the Employee Relations inbox, providing timely,
accurate and professional responses, escalating complex matters to the
appropriate member of the Employee Relations team where required.
- Manage and monitor the Employee Relations inbox, ensuring
queries are triaged, allocated, tracked and responded to within agreed service
standards, maintaining a high level of customer service for managers, staff and
trade union r
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