Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 16/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an experienced, skilled, and enthusiastic Administrator to provide administrative support to a clinical team delivering high-quality mental health interventions in the community. The post holder will manage patient scheduling, clinician diaries, and coordinate communications, ensuring a first-class service for service users. It involves handling referrals, minute taking, and general office duties, requiring an organised, empathetic, and adaptable individual.
Key responsibilities
- Manage the scheduling of new/review patients in line with national standards.
- Manage the Clinician diary on a day-to-day basis.
- Coordinate the admin inbox ensuring colleague and patient communications are responded to promptly.
- Minute taking at internal and external meetings.
- Provide reception cover meeting and greeting service users into the department.
- Complete referral forms over the telephone, inputting patient information into the Iaptus System.
Essential criteria
- GCSE Maths and English C or above, or equivalent.
- Educated to NVQ Level 3 in Business Admin or equivalent or relevant experience.
- Proven prior customer services experience.
- Ability to prioritise tasks.
- Ability to work as part of a team or on own initiative.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Developed keyboard skills (through practice).
- Previous minute taking experience.
- Proven Interpersonal /communication skills.
- Effective written communication skills
- Data input skills
- Effective organisational skills
- Able to work without supervision
- Microsoft Office Packages e.g. Word, Power Point, Excel, Access, Outlook
- Basic skills of empathy and reassurance.
- General understanding of confidentiality requirements in a health care setting.
- Willing to undertake further training related to role.
- Developed keyboard skills
Desirable criteria
- Knowledge of Iaptus
- Knowledge of Emis
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
South Tyneside and Sunderland NHS Foundation Trust
Administrator
The closing date is 30 September 2026
Job summary
Do you want to join an innovative service delivering high-quality
interventions in the community to people with a range of mental health
problems? If the answer is yes, and you meet the essential criteria, then
please apply for this post. We are looking for an experienced, skilled, positive-minded,
trustworthy, hardworking, and enthusiastic Administrator with a flexible
approach to provide administrative support to the clinical team, ensuring a first-class
service is delivered to our service users.
Working hours of the posts:
- X1 37.5 hours. Monday to Friday (09:00
17:00 30 minutes lunch) Working Base: Valley
Road Academy, 2 Corporation Rd, Hendon, Sunderland SR2 8PL
- X1 15 hours. Working within core hours Monday
to Friday (09:00 17:00 30 minutes lunch) Working base: Wessington
Primary School, Lanercost, Washington NE38 7PY
- X1 37.5 hours**** Monday
to Friday (09:00 17:00 30 minutes lunch) Working Base: Grassbanks
Health Centre NE10 8DX
- X1 30 hours
Monday to Thursday (09:00 17:00 30 minutes lunch) Working Base : Cleadon Park Primary Care Centre
- X1 16 hours Monday and Tuesday (09:00 17:00
30 minutes lunch) Working Base: **** Cleadon Park Primary Care Centre
**Please note the post holder will be required to travel to oth
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.