IT Service Desk Analyst
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- 36
- Hours / week
- 36
- Posted
- 16/09/2026
- Closes
- 30/09/2026
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Role summary
Join the Digital and Information Service Desk team at NHS Fife, providing first-line IT support to approximately 10,000 computer users, including GPs. You will handle calls via telephone or online portal, aiming for first-time resolution or accurate escalation. The role requires excellent communication, customer relation skills, and a logical approach to problem-solving. Hybrid working is available, with the base in Dunfermline.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £29,103 – £31,409 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
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Job reference:
258159
Salary:
Band 3 (£29,103 - £31,409)
Job closing date:
30/09/2026
Job Type:
Administrative Services
Location:
Lynebank Hospital
Employment type:
Permanent
Hours Per Week:
36
Job posted date:
16/09/2026
Employer (NHS Board):
NHS Fife
Department:
Operations – IT Service Desk
Where to find us
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Job Advert
We are looking for an experienced individual to join our Digital and Information Service Desk team providing first line support to approximately 10,000 computer users across the NHS Fife, including GPs.
You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload.
Calls will come by telephone or online portal, and you’ll be expected to either fix first time or pass on accurate and complete information to second and third line teams.
Previous experience in a First Line support role would be a distinct advantage, as would knowledge of Microsoft products.
NHS Fife allows for a hybrid working practice and although based in Dunfermline, you will have considerable freedom to work from home or any o
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