Band 3 Therapy Services Administrator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 29/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides administrative support for the therapy services directorate, ensuring a high-quality, friendly, and efficient frontline service to patients and staff. Key responsibilities include managing appointment systems, handling patient queries, and providing general administrative support. The post-holder will also assist in service design and monitor departmental databases to ensure data quality. It involves working with multi-disciplinary teams to develop administrative standards.
Essential criteria
- Physically fit and able to comply with trust manual handling guidelines
- Education and professional qualifications
- Educated to GCSE level or equivalent including English and Maths
Desirable criteria
- NVQ Level 3 in Business Administration or equivalent experience
- Evidence of continued professional development
- Previous NHS or healthcare administration experience
- Experience of working in a busy customer-facing environment
- Experience of appointment booking systems
- Experience using electronic patient record systems
- Skills and aptitudes
- Good IT skills including Microsoft Word and Excel
- Accurate date entry skills
- Ability to deal sensitively with patients and carers
- Ability to manage competing priorities
- Personal qualities and attributes
- Professional and courteous manner
- Flexible approach to work
- Commitment to confidentiality
- Positive attitude towards service improvement
- Ability to remain calm under pressure
- Reliable and dependable
- Commitment to equality, diversity and inclusion
- Royal Free shared commitments
- Demonstrable ability to meet the Trust shared commitments.
- Other
- Physically fit and able to comply with trust manual handling guidelines
- Education and professional qualifications
- Educated to GCSE level or equivalent including English and Maths
- NVQ Level 3 in Business Administration or equivalent experience
- Evidence of continued professional development
- Previous NHS or healthcare administration experience
- Experience of working in a busy customer-facing environment
- Experience of appointment booking systems
- Experience using electronic patient record systems
- Skills and aptitudes
- Good IT skills including Microsoft Word and Excel
- Accurate date entry skills
- Ability to deal sensitively with patients and carers
- Ability to manage competing priorities
- Personal qualities and attributes
- Professional and courteous manner
- Flexible approach to work
- Commitment to confidentiality
- Positive attitude towards service improvement
- Ability to remain calm under pressure
- Reliable and dependable
- Commitment to equality, diversity and inclusion
- Royal Free shared commitments
- Demonstrable ability to meet the Trust shared commitments.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 2d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Free London NHS Foundation Trust
Band 3 Therapy Services Administrator
The closing date is 29 September 2026
Job summary
To provide administrative support for the therapy services directorate.
To ensure a high quality, friendly and efficient frontline service to patients and staff, contributing to regular needs analysis, service review and effective management of patient complaints and queries.
To provide a friendly, efficient and professional reception service for outpatient areas.
To be responsible for the provision of data entry, general administration and clinic preparation services.
To assist in the set-up and administrative design of the above services.The post-holder will also identify and undertake changes as required to deliver the service, demonstrating problem-solving ability and initiative.
To monitor and manage the departmental databases, ensuring data quality and the production of required data.
Main duties of the job
Customer care - To run the therapy outpatient services ensuring the smooth running of all the clinics, and that the highest standards of customer care are maintained and promoted at all times.
To act as the first point of contact for patients, GPs or others with queries regarding the designated services and dealing with administrative enquiries/correspondence in this regard.
To be responsible for ensuring all visitors are giv
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