Pay Support Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 17/08/2026
- Closes
- 31/08/2026
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Role summary
This role is for a Pay Support Officer within the NHSBT Pay Support Department, responsible for ensuring accurate and timely payment to over 6,500 staff monthly. Key duties include maintaining employee records, managing payments and deductions, handling expenses, and resolving queries. The successful candidate will demonstrate attention to detail and a commitment to customer service, with training provided for specific payroll systems if needed.
Essential criteria
- NVQ level 4 in payroll administration or equivalent relevant experience
- Demonstrates commitment to own continuous learning and development
- Knowledge of DWP, PAYE and benefit in kind processes, procedures and regulations
- Knowledge of NHS Terms and Conditions 2018, Medical and Dental terms and conditions (or successor bodies)
- Demonstrate a proactive approach to customer care
- A good standard of Maths and English
- NVQ level 4 in payroll administration or equivalent relevant experience
- Demonstrates commitment to own continuous learning and development
- Knowledge of DWP, PAYE and benefit in kind processes, procedures and regulations
- Knowledge of NHS Terms and Conditions 2018, Medical and Dental terms and conditions (or successor bodies)
- Demonstrate a proactive approach to customer care
- A good standard of Maths and English
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
NHS Blood and Transplant
Pay Support Officer
The closing date is 31 August 2026
Job summary
This is an opportunity to work within the busy NHSBT Pay Support Department. We are looking to recruit a Pay Support Officer, who has a passion for helping us provide an excellent customer experience to our clients.
You'll need to demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. Experience using our specific payroll system ESR is not essential - if you have payroll experience on any system, we can provide training. Your transferable skills and understanding of payroll processes will help you succeed in this role whilst working under pressure and adhering to strict deadlines.
NHSBT Pay Support pays over 6,500 staff each month and the Pay Support Officer role includes maintaining employee records, setting up payments and deductions. Expenses management. Query and overpayment handling.
Main duties of the job
- Maintenance of the employee master file records in ESR including personal and pay data, ensuring that all master file data is up to date in accordance with operational requirements.
- Provision of operational and user support for our systems to enable accurate and timely payment of expenses, and attendance data.
- Co-ordinating systems data to ensure compliance with statutory requirements and dea
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