Band 6 Overseas and Private Patient Manager
At a glance
- Band
- Band 6
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 18/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Overseas and Private Patient Manager leads a team responsible for identifying, supporting, and accurately billing chargeable patients across Trust sites. This role involves interpreting complex overseas visitor legislation, making decisions on chargeable status, and advising colleagues. The manager will also oversee private patient arrangements, support income recovery, and ensure accurate invoices and records. Key responsibilities include managing and developing the team, coordinating workloads, monitoring performance, and delivering specialist training.
Essential criteria
- - Degree in a finance or business discipline, or equivalent experience.
- - GCSE level or equivalent in English and Maths, grades A-C.
- - Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning.
- - In-depth knowledge of regulations, guidance and legislation relating to overseas patients.
- - Staff management or supervisory experience.
- - Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action.
- - Complex problem-solving experience.
- - Experience dealing with members of the public in contentious situations.
- - Extensive debt collection experience.
- - IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel.
Desirable criteria
- - Experience using hospital administration systems.
- - Experience working within an overseas or private patient team.
- Additional Criteria
- - Well-developed leadership and coaching skills.
- - Ability to manage, motivate and develop a team.
- - Ability to communicate complex information to senior managers and clinicians to initiate change.
- - Excellent communication and influencing skills.
- - Excellent organisation and coordination skills.
- - Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families.
- - Highly numerate.
- - Occasional travel between Trust sites is required; own transport is not necessary.
- - Degree in a finance or business discipline, or equivalent experience.
- - GCSE level or equivalent in English and Maths, grades A-C.
- - Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning.
- - In-depth knowledge of regulations, guidance and legislation relating to overseas patients.
- - Staff management or supervisory experience.
- - Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action.
- - Complex problem-solving experience.
- - Experience dealing with members of the public in contentious situations.
- - Extensive debt collection experience.
- - IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel.
- - Experience using hospital administration systems.
- - Experience working within an overseas or private patient team.
- Additional Criteria
- - Well-developed leadership and coaching skills.
- - Ability to manage, motivate and develop a team.
- - Ability to communicate complex information to senior managers and clinicians to initiate change.
- - Excellent communication and influencing skills.
- - Excellent organisation and coordination skills.
- - Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families.
- - Highly numerate.
- - Occasional travel between Trust sites is required; own transport is not necessary.
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 10d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 6 Overseas and Private Patient Manager
The closing date is 27 September 2026
Job summary
Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites.
As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete.
You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement.
You will need management or supervisory experience, excellent communication and influencing skills, and be educated to degree level, or equivalent experience. Experience within an overseas or private patient team and using hospital administration systems would be a
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