Administration Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 17/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for a highly organised Administration Assistant to join the Continuing Healthcare Operations team at Norfolk and Suffolk ICB. You will provide comprehensive administrative support, managing correspondence, updating records, and coordinating meetings. The team supports skilled clinicians providing Continuing Healthcare services to patients across Norfolk and Suffolk. Excellent customer service, organisational skills, and a flexible approach are essential for this busy administrative function.
Key responsibilities
- Provide comprehensive administrative support to the wider CHC team.
- Manage correspondence, telephone enquiries, and email communications from patients and their families.
- Accurately update electronic records and databases.
- Coordinate meetings and appointments.
- Prepare documentation and outcome letters.
- Deal with queries relating to cases in a timely and efficient manner.
Essential criteria
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Working knowledge of Microsoft Office including Word and Excel.
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- May be required to travel to ICB Offices and other venues within the ICB area.
- Able to work on own initiative, organising and prioritising own workload to set deadlines.
Desirable criteria
- Experience of working in a health care environment.
- Awareness of a range of Health Services provisions.
- Knowledge of NHS issues.
- Understanding of Data Protection legislation.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Norfolk and Suffolk Integrated Care Board
Administration Assistant
The closing date is 31 August 2026
Job summary
We are
looking for a highly organised Administration Assistant to join the Continuing Healthcare
Operations team at Norfolk and Suffolk ICB. The Continuing Healthcare
Operations team provides administrative and business support to a large team of
skilled clinicians who provide Continuing Healthcare services to patients
across Norfolk and Suffolk.
Continuing
Healthcare (CHC) is a package of care, arranged and funded by the NHS, for patients
who have been assessed as having a primary health need. The CHC process
involves assessing individuals with ongoing health and care needs to determine
whether they are eligible for NHS-funded support, either in their own home or
in a residential or nursing home setting.
The
Operations team is a busy administrative function, supporting with a wide range
of duties, including dealing with enquiries from patients, their families and
health and social care professionals. Excellent customer service skills, the
ability to organise and prioritise tasks and work effectively as a team are key
skills required for this role.
Main duties of the job
Main Duties
As an
Administration Assistant in the CHC Operations team you will provide
comprehensive administrative support to the wider CHC team. This will include
managing
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.