Volunteer Support Officer
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 11/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role supports the Voluntary Services Manager in developing and managing an effective voluntary service. Key duties include recruiting, inducting, and training volunteers, ensuring their retention and recognition. The officer will also coordinate patient feedback collection and manage day-to-day operations of various volunteer teams. This position involves supervising a small team and acting as Deputy for the manager when needed.
Key responsibilities
- Manage, undertake and organise induction and on-the-job training for volunteers.
- Ensure that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.
- Be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
- Co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers.
- Manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, and the Patient Experience volunteers.
- Manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager.
Essential criteria
- NVQ4 in Administration or equivalent level administration knowledge and experience
- ECDL (European Computer Driving License) or equivalent qualification
- Evidence of continuing professional and personal development
- Certificate in Personnel Practice or equivalent qualification or experience.
- Experience or understanding of creating electronic records, electronic filing systems
- Experience to manage a diverse workload whilst dealing with frequent interruptions
- Experience of dealing with confidential and complex information
- Experience of managing a team
- Experience to meet deadlines and to work under pressure
- Experience of working in healthcare or social care administrative setting
- Experience of dealing with people in distress in a calm and confident manner.
- Advanced IT skills in Microsoft Office packages
- Advanced knowledge of a range of administrative procedures
- Exceptional organisational skills
- Knowledge of voluntary services.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Portsmouth Hospitals University NHS Trust
Volunteer Support Officer
The closing date is 24 September 2026
Job summary
NHS Band 4 Salary: £28,392 - £31,157 per annum
Hours Per Week: Full Time, 37.5 hrs
Contract Type: Fixed Term 12 Months Maternity
Cover (Secondment Considered)
Main duties of the job
You will support to the Voluntary Services Manager assisting with the management and development of an effective voluntary service.
- To manage, undertake and organise induction and on-the-job training for volunteers.
- Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.
- To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
- To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
- Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
- To manage the day-to-day provision of the Trusts Happy to Chat volunteer team, the Hospital Guides, and the Patient Experience volunteers.
- To manage and supervise the Voluntary services team and office, acting as Deputy when required for the Voluntary Services Manager.
About us
Working as a partnership, both Isle of Wight NHS Trust and
Portsmouth Ho
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.