Switchboard Team Leader
At a glance
- Band
- Band 4
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 09/09/2026
- Closes
- 11/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves leading and managing the Telecommunications Services, ensuring efficient operation and excellent public relations. Key duties include organising staff rotas, liaising with suppliers, and providing advice on specialised procedures. The post holder will also maintain communication equipment registers and assist with administrative tasks. This is a full-time, fixed-term position for 12 months.
Essential criteria
- NVQ Level 2 Supervisory Management or equivalent experience or working towards
- NVQ Level 2 Customer Service or equivalent experience.
- ECDL or equivalent
- GCSE or equivalent Math
- GCSE or equivalent in English
- Knowledge and Experience
- Large scale organisation switchboard / call centre.
- Experience of line manging/ motivating a team
- Knowledge of databases
- Excellent customer care skills
Desirable criteria
- Ability to lead change
- Understanding of other services and our impact on them
- Accuracy
- Other
- Varied deadlines and adhoc pressures
- Ability to work under pressure
- NVQ Level 2 Supervisory Management or equivalent experience or working towards
- NVQ Level 2 Customer Service or equivalent experience.
- ECDL or equivalent
- GCSE or equivalent Math
- GCSE or equivalent in English
- Knowledge and Experience
- Large scale organisation switchboard / call centre.
- Experience of line manging/ motivating a team
- Knowledge of databases
- Excellent customer care skills
- Ability to lead change
- Understanding of other services and our impact on them
- Accuracy
- Other
- Varied deadlines and adhoc pressures
- Ability to work under pressure
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
Mersey and West Lancashire Teaching Hospitals NHS Trust
Switchboard Team Leader
The closing date is 11 September 2026
Job summary
To organise, develop and improve Telecommunications Services throughout the Trust
Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.
Provide advice to service users to ensure that they obtain the maximum support from the service.
Co-ordinate and maintain all activity records and fulfil routine administrative duties.
Ensure efficient, cost-effective management of all Telecommunication services.
Please note, Job Description and Person Specification are subject to AfC approval.
Main duties of the job
KEY DUTIES
Organise and plan own work routine.
Ensuring service is covered 24/7, staff rotas are covered.
Liaison with relevant suppliers of communication equipment for maintenance purposes.
Assist with the testing of fall-back equipment and associated procedures.
Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.
Maintain and monitor all on-site Ascoms, long range pagers and mobile telephony and keep an up-to-date register of all holders.
Input information into the computer systems as required.
Involvement in the review of departmental work
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