CDC Quality Manager
At a glance
- Band
- Band 7
- Contract
- Fixed-term
- Pattern
- Full-time, Flexible working, Compressed hours
- Posted
- 14/08/2026
- Closes
- 30/08/2026
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Role summary
This role involves developing and embedding a Quality Management System for two Community Diagnostic Centres (CDCs) in Southeast London. The manager will ensure accreditation with UKAS and alignment with Quality Standards in Imaging (QSI). Key responsibilities include promoting quality improvement, supporting staff training, and managing clinical governance and audit reports. This position is crucial for delivering safe, effective, and high-quality diagnostic services.
Key responsibilities
- Facilitate, co-ordinate and maintain an effective quality management system (QMS) within Community Diagnostic Centres consistent with QSI and UKAS standards.
- Support and train staff, and be accountable for all aspects of service quality.
- Manage information from patient experience surveys and complaints, facilitating action plans.
- Lead in the development of plans for service improvement arising from audits and patient surveys.
- Line manage the CDC Quality Officer, including appraisals and personal development reviews.
- Establish and maintain processes to control documents and data related to QSI, UKAS, and IR(ME)R guidelines.
Essential criteria
- Masters Degree or PgDip level qualification or equivalent experience
- Evidence of continuing education and development
- Recognised quality management qualification / experience
- Moderate relevant experience including; ? Working with quality systems ? protocol / policy development and implementation ? risk management ? training and education
- Audit
- Previous experience in improvement projects
- Previous achievements in change management in the NHS
- Experience of radiography
- Experience with complaints process and handling
- An understanding of the principles of quality management ISO 9001
- An understanding of the IR(ME)R regulations
- Knowledge of PC based applications including Office 365 applications
- Excellent planning and organisational skills.
- Ability to prioritise against tight deadlines.
- Proactive self-starter.
- Good interpersonal and communication skills, with the ability to establish and maintain effective working relationships.
- Required to concentrate for prolonged periods of time
- Able to act and communicate confidently in stressful situations occasionally
- Good IT skills, (word processing, spread sheets, databases and PowerPoint)
- Committed to continuous service development and quality improvement
- Reliable and supportive
- Judgement involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options
- Highly motivated and enthusiastic
- Ability to work on own initiative and independently
- Credible with Interview/ Application/ Evidence the ability to inspire confidence
- Embody the Trust values and behaviours
- Commitment to Equality, Diversity & Inclusion
Desirable criteria
- HCPC registered
- Certification with BSE
- Previous experience in improvement projects
- Previous achievements in change management in the NHS
- Experience of radiography / CDC / Physiological Sciences
- Knowledge of the QSI and UKAS accreditation process and steps needed to gain accreditation
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 16d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
Join Us in Shaping the Future of Diagnostic Services in Southeast London! We are thrilled to announce abrand-new opportunityto be part of an exciting journey within our twoCommunity Diagnostic Centres (CDCs), serving the vibrant and diverse communities of Southeast London. As the CDC Quality Manager, you will play a pivotal role in developing and embedding a Quality Management System that supports accreditation with UKAS and aligns with Quality Standards in Imaging (QSI). This is a unique chance to contribute to the delivery of safe, effective, and high-quality diagnostic services.
Main duties of the job
To facilitate, co-ordinate and maintain the delivery of an effective quality management system (QMS) within Community diagnostic centres that is consistent with the requirements of current Quality Standards for Imaging (QSI) and UKAS standards.To promote quality improvement within CDCs across both CDC sites, whilst having the freedom to deliver on agreed objectives.To support and train staff and be accountable for all aspects of the quality of service delivered.The post holder will also help support the clinical governance programme, be responsible for relevant project management for e.g. QSI accreditation and be responsible for preparing monthly and quarterly audit reports on relevant areas such as clinical incidents, serious investigations and complaints.
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