Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- 36
- Hours / week
- 36
- Posted
- 19/08/2026
- Closes
- 02/09/2026
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Role summary
This is an exciting opportunity for a Service Desk Analyst to join the IT Service Desk team at Borders General Hospital. As the first point of contact for IT-related incidents and service requests, you will provide exceptional customer service and support to users. The role involves working within a shift pattern covering [contact details removed] to Thursday and Friday. Full training will be provided to help you succeed in this varied and fast-paced environment.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £31,537 – £34,303 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 4d
Plenty of time to prepare a strong application.
Full advert · preview
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Job reference:
257248
Salary:
Band 4 (£31,537 - £34,303)
Job closing date:
02/09/2026
Job Type:
Support Services
Location:
Borders General Hospital
Employment type:
Permanent
Hours Per Week:
36
Job posted date:
19/08/2026
Employer (NHS Board):
NHS Borders
Department:
IM&T/IT Services/Service Desk
Where to find us
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Job Advert
OUR VALUES IN ACTION
- Care and Compassion • Quality and Teamwork • Dignity and Respect • Openness, honesty and responsibility
BORDERS GENERAL HOSPITAL
IM&T
SERVICE DESK ANALYST
PERMANENT, 36 HOURS
Band 4
Are you passionate about technology and love helping people?
We have an exciting opportunity for a Service Desk Analyst to join our dynamic IT Service Desk team!
As the first point of contact for all IT-related incidents and service requests, you'll play a vital role in delivering exceptional customer service and ensuring our users get the support they need.
What We’re Looking For:
We’re seeking a customer-focused, highly motivated individual who:
· Has a genuine interest in technology
· Thrives in a fast-paced environment
· Is eager to learn and grow their IT skills
· Brings a positive attitude and a proactive approach
Why Join Us?
· Work in a varied and fast-moving environment where no two days are the same
· Gain experience across a wide range of syste
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