Partial Booking Clerk
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 02/09/2026
- Closes
- 07/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves joining a busy Referral & Booking Centre team, primarily managing clinics and waiting lists, inviting patients for appointments through a partial booking system, and handling appointment changes and cancellations. The successful candidate will also manage incoming and outgoing calls, deal with enquiries, and update waiting list entries, ensuring professional communication with patients and staff. Full training and development opportunities are provided.
Essential criteria
- Good Standard of Education - NVQ Level 3 - Business Admin
- Computer Literate
- Evidence of continuous professional development
- Customer Service experience
- Knowledge of administrative procedures and systems
Desirable criteria
- Knowledge of the Welsh Patient Administration System (WPAS)
- Knowledge of Clinical Work Station (CWS)
- Knowledge of Welsh Government (WG) Guidelines
- Skills and Attributes
- Excellent Telephone Manner
- Excellent Communication Skills
- Flexible to the needs of the service
- Empathy, tact and diplomacy when dealing with difficult situations
- Remain professional at all times
- It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
- Customer Service experience
- Experience of dealing with the Public
- Previous clerical experiences and administration processes
- Ability to work and problem solve under pressure whilst achieving targets
- Other
- Knowledge of how to plan and prioritise
- Ability to work effectively with Clinicians and Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Understanding of Health Board policies and procedures including HR
- Qualifications and Knowledge
- Good Standard of Education - NVQ Level 3 - Business Admin
- Computer Literate
- Evidence of continuous professional development
- Customer Service experience
- Knowledge of administrative procedures and systems
- Knowledge of the Welsh Patient Administration System (WPAS)
- Knowledge of Clinical Work Station (CWS)
- Knowledge of Welsh Government (WG) Guidelines
- Skills and Attributes
- Excellent Telephone Manner
- Excellent Communication Skills
- Flexible to the needs of the service
- Empathy, tact and diplomacy when dealing with difficult situations
- Remain professional at all times
- It is necessary to learn Welsh Language Skills when appointed to the post. Welsh and/or English speakers are equally welcome to apply.
- Customer Service experience
- Experience of dealing with the Public
- Previous clerical experiences and administration processes
- Ability to work and problem solve under pressure whilst achieving targets
- Other
- Knowledge of how to plan and prioritise
- Ability to work effectively with Clinicians and Directorate Managers
- Ability to manage difficult situations
- Ability to develop good and effective employee relations
- Ability to maintain concentration with frequent interruptions from both staff and users of the service
- Understanding of Health Board policies and procedures including HR
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Aneurin Bevan University Health Board
Partial Booking Clerk
The closing date is 07 September 2026
Job summary
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.
We are looking for individuals who have:
- Excellent telephone manner and communication skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Excellent organisational skills and methodical in their approach in all aspects of work
- Excellent attention to detail
- Flexibility in working practices and to the needs of the service
- The ability to demonstrate commitment to achieving high quality standards of work
- The ability to work as part of a team and on own initiative
- The ability to work and problem solve under pressure whilst achieving targets
- The ability to work at other locations
- The ability to work Saturday morning on a rotational basis
The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.
We can also offer many training and development opportunities to further progress your
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