Customer Service Fleet Administrator - Customer Service Team
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Flexible working
- Posted
- 02/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves joining the Fleet Solutions team to manage salary sacrifice schemes. The successful candidate will primarily handle customer service enquiries, feedback, and complaints in a fast-paced office environment. It requires strong administrative skills, confidence in handling high volumes of emails, and the ability to use Microsoft Office and web-based systems. Full training will be provided.
Key responsibilities
- analyse inbound emails to assess key points to be investigated
- triage cases and assign to the correct escalation point
- communicate with internal and external stakeholders to comprehensively fact find and decipher key information
- liaise with internal and external stakeholders to gather information and negotiate case resolutions
- manage own caseload
Essential criteria
- Academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration.
- Knowledge and expertise gained through experience of working within the financial and/or transport/motor industry/staff benefit fields or a customer service related industry.
- Knowledge or experience of working with databases.
Desirable criteria
- Call Centre experience
- Previous experience in a complaints response role
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 5d ago · Closes in 8d
Plenty of time to prepare a strong application.
Full advert · preview
Northumbria Healthcare NHS Foundation Trust
Customer Service Fleet Administrator - Customer Service Team
The closing date is 14 September 2026
Job summary
An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes.
The successful candidate will be required to work in a fast-paced environment and mainly deal with customer service enquiries, feedback and complaints.
Candidates with previous customer service experience is essential. Full training will be provided.
The successful candidate must be confident in handling high volumes of email and administration tasks.
This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.
Previous applicants need not apply.
This is an office based post.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Main duties of the job
Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.
The successful candidate will be required to triage customer enquiries, feedback and complaints. Through training, they will then be required to fact find and compose resp
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