Patient Care Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 28/08/2026
- Closes
- 10/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves being the first point of contact for patients, both in person at reception areas at 56 Dean Street and Dean Street Express, and via a call centre. Responsibilities include providing empathetic communication, accurate data entry into patient systems, and liaising with multidisciplinary teams. The post holder will ensure a patient-focused service, manage patient data, and contribute to a positive patient experience.
Essential criteria
- Excellent standard of spoken and written English
- Recognised qualification in customer care NVQ level 3 or relevant experience
- Experience of working with the general public in a customer facing or administrative role
- Accurate computer data entry skills
- Clerical/ reception/ administration experience
- Experience of working as part of a team.
Desirable criteria
- Experience of working in Sexual Health/ HIV
- Previous experience of working within a health care setting and using NHS information/ IT systems
- skills and Knowledge
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- Understanding of need for confidentiality and information governance in a health care environment particularly in an HIV/GUM setting
- To be able to manage difficult situations Able to prioritize workload
- Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care
- Experience of working with patients in an NHS setting
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
- Education and Qualifications
- Excellent standard of spoken and written English
- Recognised qualification in customer care NVQ level 3 or relevant experience
- Experience of working with the general public in a customer facing or administrative role
- Accurate computer data entry skills
- Clerical/ reception/ administration experience
- Experience of working as part of a team.
- Experience of working in Sexual Health/ HIV
- Previous experience of working within a health care setting and using NHS information/ IT systems
- skills and Knowledge
- Excellent telephone skills
- Excellent keyboard and IT skills including use of Outlook, Word and Excel
- Excellent communication and interpersonal skills
- Understanding of need for confidentiality and information governance in a health care environment particularly in an HIV/GUM setting
- To be able to manage difficult situations Able to prioritize workload
- Worked previously in an NHS outpatient area or an equivalent NHS setting such as Primary care
- Experience of working with patients in an NHS setting
- Able to be confident and professional when dealing with patients behaviour
- Familiar with NHS computer appointment and booking systems
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 3d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Job summary
Patient Care Coordinator, Band 3
Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express. We also run our own Call Centre on site, which you will rotate to. Administration responsibility includes clinical coding on our healthcare software.
We have three late evening clinics per week and open on Saturday's
Please see the attached job description and person specification. Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview.
PLEASE NOTE ADVERT WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED
Main duties of the job
To be the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
Working flexibly, the post holder will ensure that they provide a patient focused service in person and on the telephone for all administrative areas within Dean Street Se
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