Access Booking Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 15/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
As an Access Booking Officer, you will efficiently book patients for inpatient appointments and diagnostic procedures, coordinating outpatient bookings from Ormskirk District General Hospital. You will work with team leaders and administrative staff to schedule patients based on clinical priority and waiting times. This role requires excellent communication, attention to detail, and the ability to work independently in a fast-paced environment. Your efforts will support the Trust's commitment to delivering Five Star Patient Care across the region.
Essential criteria
- ECDL or equivalent
- NVQ 2 Customer Care or equivalent experience
- 5 GCSEs grade C or above
Desirable criteria
- NVQ 3 Business and Administration
- Knowledge & Experience
- Computer literate - experience of using Microsoft packages
- Working within a multidisciplinary team
- Experience of working in a customer service environment
- Excellent communication skills to overcome barriers of understanding
- Experience of collating data
- Working in a demanding environment
- Ability to organise self, working to deadlines and ensuring quality standards
- Use of patient administrative systems
- Experience of scheduling / coordination activities and/or resources.
- Waiting list management experience
- Knowledge of NHS standards and targets
- Communication with patients in a healthcare setting
- Excellent organisational skills
- Able to work under pressure & to strict deadlines
- Able to work effectively across departmental boundaries
- Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- High standard of accuracy
- Flexibility and able to adapt to change
- Excellent communication skills
- Ability to work as a flexible and effective team member
- Other
- To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time.
- To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues
- Ability to concentrate when taking patient details over the phone throughout the day
- Requirement to deal with distressed patients on a daily basis
- Working in an office environment, using a VDU continuously throughout the day
- Our values
- We are Kind
- We are Open
- We are Inclusive
- ECDL or equivalent
- NVQ 2 Customer Care or equivalent experience
- 5 GCSEs grade C or above
- NVQ 3 Business and Administration
- Knowledge & Experience
- Computer literate - experience of using Microsoft packages
- Working within a multidisciplinary team
- Experience of working in a customer service environment
- Excellent communication skills to overcome barriers of understanding
- Experience of collating data
- Working in a demanding environment
- Ability to organise self, working to deadlines and ensuring quality standards
- Use of patient administrative systems
- Experience of scheduling / coordination activities and/or resources.
- Waiting list management experience
- Knowledge of NHS standards and targets
- Communication with patients in a healthcare setting
- Excellent organisational skills
- Able to work under pressure & to strict deadlines
- Able to work effectively across departmental boundaries
- Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- High standard of accuracy
- Flexibility and able to adapt to change
- Excellent communication skills
- Ability to work as a flexible and effective team member
- Other
- To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time.
- To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues
- Ability to concentrate when taking patient details over the phone throughout the day
- Requirement to deal with distressed patients on a daily basis
- Working in an office environment, using a VDU continuously throughout the day
-
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
Mersey and West Lancashire Teaching Hospitals NHS Trust
Access Booking Officer
The closing date is 27 September 2026
Job summary
As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for Inpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day-to-day coordination of outpatient bookings.
You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas.
Interviews will take place on 9th October, 2026
Main duties of the job
As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties:
- Administrative Support : General office duties include updating records, ha
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