Call Assessor
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Hours / week
- 25
- Posted
- 19/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
The Trust is building a reserve pool of Call Assessors for its 999 control room in Brierley Hill. This role involves providing high-quality call handling for urgent and emergency calls, using a clinically triage computer-based system. Successful applicants will assess patient conditions, provide life-saving first aid advice, and process various types of emergency and routine calls. The position requires flexibility for weekend and unsocial hours working, with a minimum of 25 hours per week.
Essential criteria
- Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications
- Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring
- Skills and Knowledge
- Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc
- Ability to work a range of shifts including days, lates, evenings, weekends, bank holidays
- Customer service experience
- Ability to work in a pressurised environment
- Visa Status
- Must be able to work in the UK without the need for sponsorship
- Minimum of 5 GCSEs at Grade C or above including English (or equivalent) - evidence will be required of qualifications
- Must be willing to commit to 4 weeks full time training plus 2 weeks of full time mentoring
- Skills and Knowledge
- Excellent communication skills with the ability to adapt and communicate effectively with callers who may be abusive, elderly, children, severely distressed, have language difficulties, etc
- Ability to work a range of shifts including days, lates, evenings, weekends, bank holidays
- Customer service experience
- Ability to work in a pressurised environment
- Visa Status
- Must be able to work in the UK without the need for sponsorship
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 11d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
The Trust is looking to build a reserve pool of Call Assessors for our 999 control room in Brierley Hill for vacancies that may arise over the next 12 months
\*\*Please note, this advert is predominantly weekend & unsocial hours working only\*\*
Applicants must be fully flexible and be able to work full rotational shifts
Full & part time positions are available - a minimum of 25 hours per week is required
Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool
You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system
Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post
Training for this post is completed on a pass or fail basis and applicants must be able to commit to 6 weeks full time training including 2 weeks (equating to 37.5 hours per week) of mentorship. The initial 4 weeks training is usually completed Monday to Friday 0800 - 1600 or 1600 - 0000 hours. Please note, training may be at Brierley Hill or Staffordshire.
Please note that due to the banding of this post the Trust is unable to pro
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