Switchboard Operator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 17/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust. The ideal candidate will be well-organised, hardworking, and possess excellent communication and administrative skills. This role involves providing an efficient and friendly operator service, handling approximately 4000 calls per day in a busy environment. The successful candidate will need to demonstrate excellent communication, prioritisation, and initiative skills, along with attention to detail and the ability to work under pressure.
Key responsibilities
- Provide an efficient and friendly operator service, ensuring all patients are dealt with in a timely, respectful and efficient manner.
- Answer telephone calls promptly in line with the Trust's telephone standards.
- Provide non-clinical advice and information to patients to enhance their experience within the service.
- Communicate clearly, over the telephone, with members of the public where there may be barriers to understanding.
- Competently operate the pc based Liberty Agent Operator Work Station and any other supplied telecommunications equipment.
- Competently operate current paging systems (Multitone Access 3000) (both normal & emergency).
Essential criteria
- Good educational standard of at least GCSE in English or Maths, or equivalent
- Providing customer service to the general public.
- 12 months experience in a busy major acute NHS Trust switchboard setting.
- Working knowledge of Microsoft office, including word, excel and outlook.
- Ability to work under pressure and multitask.
- Able to operate Liberty Agent WorkStation and Directory Manager.
Desirable criteria
- Experience of an NHS Call Centre Setting.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Imperial College Healthcare NHS Trust
Switchboard Operator
The closing date is 24 September 2026
Job summary
An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills.
Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.
The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. It handles on average 4000 calls per day and is a busy and exciting environment in this central location.
The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.
Please note that if sufficient applications are received, this advert will be closed earlier than the stated date.
Interested candidates are therefore encouraged to apply as soon as possible
If you wish to have an informal conversation with reference these posts or to visit the department, this can be arranged by Nagib Ali - Service Manager on [phone number removed].
Main duties of the job
- Provide of
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