Operations Manager
At a glance
- Band
- Band 7
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 26/08/2026
- Closes
- 13/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an Operations Manager at the East of England Community Health and Care NHS Trust, based at Norwich Community Hospital. You will be responsible for the day-to-day running of the Operations Centre, providing senior representation and leading the first-level on-call response during weekends. The position involves coordinating patient flow, developing stakeholder relationships, and line management responsibilities. It requires an enthusiastic individual with experience in team leadership and operations management within a clinical setting.
Essential criteria
- Registered health professional or equivalent
- Demonstrates continuing professional development towards Degree level
- Current registration to a professional body
Desirable criteria
- Masters Level education
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service & policy development&implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
- Experience of managing a multi-disciplinary team
- Project management
- Skills, Abilities and Knowledge
- Evidence of managing change within a clinical environment
- Expert communication skills, able to address communication barriers
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multidisciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
- Have Good IT/ keyboard skills
- Past experience of managing change
- Working knowledge of patient IT systems
- Understanding of the wider healthcare system, and outside agencies
- Excellent communication skills
- Physical Assessment skills
- Time management, planning and organisational skills
- Presentation skills
- Experience of developing policies and procedures
- Other
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development& positive change
- Well-developed verbal and written communication skills
- Influencing skills and ability to negotiate at all levels
- Education/ Qualification
- Registered health professional or equivalent
- Demonstrates continuing professional development towards Degree level
- Current registration to a professional body
- Masters Level education
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service & policy development&implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
- Experience of managing a multi-disciplinary team
- Project management
- Skills, Abilities and Knowledge
- Evidence of managing change within a clinical environment
- Expert communication skills, able to address communication barriers
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multidisciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
- Have Good IT/ keyboard skills
-
Useful to know
Agenda for Change 2024/25 pays Band 7 at £46,148 – £52,809 a year, across England.
This advert: £49,387 – £56,515 — outside the standard scale; check for HCAS/London weighting.
Posted 12d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
East of England Community Health and Care NHS Trust
Operations Manager
The closing date is 13 September 2026
Job summary
East of England Community Health and Care is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital.
The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services.
You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the EEC first level On-Call response.
There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days including Bank Holidays, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss.
You will provide support to the existing Operations Managers and be allocated line management responsibilities.
We require an enthusiastic, autonomous and motivated individual with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is lo
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