VW Administrative Patient Care Navigator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This is an exciting permanent opportunity for a Band 4 Administrative Patient Care Navigator to join Nottingham CityCare's Virtual Wards service. The role involves providing comprehensive administrative support to the team and playing a pivotal role in the overall success of the service. The post holder will coordinate patient care, manage referrals, and provide data management support within Primary Care Networks, working 37.5 hours per week.
Essential criteria
- Experience of office procedures working at a high level as part of an administration team / within an administration role
- Experience of dealing with sensitive/confidential information
- Proven administrative experience
- Leadership & Development qualities
Desirable criteria
- Experience of working within Multidisciplinary teams
- Recruitment and selection skills
- Proven experience of supervising others, including carrying out appraisals and HR management procedures (including absence and performance)
- Knowledge & skills
- Experience of working with reception / telephone environments
- Assertiveness, ability to self-motivate and motivate others
- Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
- Ability to prioritise, organise and delegate workload to meet deadlines
- Excellent communication and listening skills
- Awareness of the barriers to effective communication
- Understanding of and commitment to equal opportunities and equity in service delivery
- Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times.
- Ability to communicate with a variety of people from patients to the CCG.
- Ability to problem solve and support others in resolving problems
- Persuasion / influencing skills
- Ability to manage conflicting issues assertively and sensitively
- Remain calm under pressure
- Ability to plan and organise own and teams workload
- Be flexible in the management / involvement of development and change
- Knowledge and understanding of relevant health and social care legislation and initiatives
- Experience of supervising and training others on admin processes and procedures
- Excellent working knowledge of Microsoft Office software
- experience in admin / business / marketing / customer service environment
- Working knowledge of Excel and the management of data bases
- Basic level of theoretical or conceptual knowledge similar or equivalent to an NVQ Level 3 qualification preferably in a Data Systems or Business Administration capacity
- Experience of working with complex data and producing information in a meaningful and understandable format
- Experience of data entry
- A-level education
- ECDL qualification
- Additional Criteria
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out of hours
- Full driving licence or the ability to travel between locations.
- To participate in and fulfil the requirements of the Directors on-call arrangements.
- Experience of office procedures working at a high level as part of an administration team / within an administration role
- Experience of dealing with sensitive/confidential information
- Proven administrative experience
- Leadership & Development qualities
- Experience of working within Multidisciplinary teams
- Recruitment and selection skills
- Proven experience of supervising others, including carrying out appraisals and HR management procedures (including absence and performance)
- Knowledge & skills
- Experience of working with reception / telephone environments
- Assertiveness, ability to self-motivate and motivate others
- Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals
- Ability to prioritise, organise and delegate workload to meet deadlines
- Excellent communication and listening skills
- Awareness of the barriers to effective communication
- Understanding of and commitment to equal opportunities and equity in service delivery
- Ability to work under pressure with constant interruptions requiring skills in multi-tasking, maintaining accuracy at all times.
- Ability to communicate with a variety of people from patients to the CCG.
- Ability to problem solve and support others in resolving problems
- Persuasion / influencing skills
- Ability to manage conflicting issues assertively and sensitively
- Remain calm under pressure
- Ability to plan and organise own and teams workload
- Be flexible in the management / involvement of development and change
- Knowledge and understanding of relevant health and social care legislation and initiatives
- Experience of su
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Nottingham CityCare Partnership CIC
VW Administrative Patient Care Navigator
The closing date is 28 September 2026
Job summary
An exciting
opportunity has arisen for a Band 4 Administrative patient care co-ordinator to
join Nottingham CityCares Virtual Wards service on a permanent basis working
37.5 hours per week.
We are looking for an experienced, enthusiastic, and motivated administrator
to join our Virtual Wards service. A social enterprise organisation such as
CityCare offers opportunities for innovative working, and you will be involved
in the development of the service.
The post holder will provide a wide range of administrative support
mechanisms to the team and will play a pivotal role in the overall success of
the team.
Main duties of the job
You must be willing to participate in the management of change and be able to prioritise tasks and manage time effectively. You must also have the ability to manage your own workload with the support of your team leader and work autonomously. A thorough training package will be offered including internal courses, dependant on previous experience and you will have access to support from senior colleagues.
The hours of work will between the hours of 8am and 6pm Monday to Friday.
For a more comprehensive overview of the duties involved please see the attached Job description and Person specification
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