Senior Practice Administrator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 03/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role provides comprehensive senior administrative support to the Practice Clinical and Management team, overseeing administrative requirements and handling complaints. The post holder will work autonomously, requiring excellent judgment, organizational skills, and communication. Key duties include managing complaints, supervising the administration team, and preparing clinical appointment diaries. The role also involves convening meetings and running reports to support patient care.
Essential criteria
- Good Standard of Education
- NVQ Level 4 in Admin or equivalent
Desirable criteria
- ECDL
- Audio Typing
- Previous experience within an NHS environment
- Previous experience with Customer/Patient Complaints at all levels
- Previous experience working within a busy office
- Excellent Organisational Skills
- Effective Communication skills, both written and verbal.
- Ability to prioritise and meet deadlines
- Supervisory Skills
- Ability to work in a team/work unsupervised
- Ability to cope with complex/distressing situation in person and on the telephone
- Flexibility in meeting service needs
- Good Standard of Education
- NVQ Level 4 in Admin or equivalent
- ECDL
- Audio Typing
- Previous experience within an NHS environment
- Previous experience with Customer/Patient Complaints at all levels
- Previous experience working within a busy office
- Excellent Organisational Skills
- Effective Communication skills, both written and verbal.
- Ability to prioritise and meet deadlines
- Supervisory Skills
- Ability to work in a team/work unsupervised
- Ability to cope with complex/distressing situation in person and on the telephone
- Flexibility in meeting service needs
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,819 – £31,626 — outside the standard scale; check for HCAS/London weighting.
Posted 4d ago · Closes in 11d
Plenty of time to prepare a strong application.
Full advert · preview
Betsi Cadwaladr University Health Board
Senior Practice Administrator
The closing date is 17 September 2026
Job summary
The ability to speak Welsh is essential for this post
The post holder will provide efficient and comprehensive senior administrative support to the Practice Clinical and Management team. The post holder will be responsible for overseeing the provision of the managed practice administration requirements for the Practice and Complaints team.
The post holder will work with a degree of autonomy as the post contains a range of duties frequently undertaken at the post holder's own initiative with limited supervision. This requires excellent judgement, organisational ability, communication skills, and the ability to cope with working to tight and multiple deadlines. Additionally, the post holder will be responsible for handling and resolving complaints, ensuring that all issues are addressed promptly and effectively.
Main duties of the job
Key Responsibilities:
- Manage complaints, ensuring they are logged, investigated, and resolved in a timely and effective manner, and that feedback is provided to all relevant parties.
- Handle difficult situations with patients, carers, and staff, such as complaints, which require tact and empathy.
- Responsible for the operational management of the Reception and Administration Team, including staff supervi
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