Band 4 Clinical Pathway Navigator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 18/09/2026
- Closes
- 04/10/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves working as part of a team within a dedicated specialty to coordinate all administrative functions for patients from GP referral to discharge, ensuring a smooth patient journey. The Clinical Pathway Navigator will assist patients with multiple specialist needs in coordinating their pathways to reduce multiple appointments. The position is full-time within the Pain Management department and requires a positive, motivated individual with attention to detail.
Key responsibilities
- Coordinate all administrative functions for patients from GP referral to discharge within a dedicated speciality/patient group.
- Ensure administrative functions align with specific care pathway instructions to facilitate a smooth patient journey.
- Assist patients with multiple specialist needs in coordinating their pathways to reduce multiple appointments across the Trust.
- Demonstrate Trust values and fulfil the responsibilities outlined in the job description and person specification.
Essential criteria
- Demonstrable ability to meet the Trust Values
- Education and professional qualifications
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable criteria
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
- Skills and aptitudes
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
- Ability to use databases
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to work flexibly to accommodate peaks and troughs of activity
- Royal Free World Class Values
- Demonstrable ability to meet the Trust Values
- Education and professional qualifications
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing and prioritising own workload and working to deadlines
- Skills and aptitudes
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
- Ability to use databases
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Personal qualities and attributes
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
- Others
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability - good time keeping
- Ability to work flexibly to accommodate peaks and troughs of activity
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £33,262 – £36,027 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 16d
Plenty of time to prepare a strong application.
Full advert · preview
Royal Free London NHS Foundation Trust
Band 4 Clinical Pathway Navigator
The closing date is 04 October 2026
Job summary
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
Main duties of the job
An opportunity has arisen for a full time Clinical Pathway Navigator to join the Pain Management department. We are looking for a positive and motivated person with an eye for detail to join our team. The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
Previous experience of working with the public and/or patients in a healthcare environmentExperience of interacting with staff at all levelsPrevious administrative and organisational experienceExperience of managing and prioritising own workload and working to deadlinesExperience of dealing with non-routine and complex problems
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