Private Patients - Assistant Service Manager
At a glance
- Band
- Band 5
- Contract
- Fixed-term
- Pattern
- Full-time, Flexible working
- Posted
- 11/09/2026
- Closes
- 25/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Assistant Service Manager will provide efficient administrative support to Private (and Overseas) patients, ensuring high-quality service delivery. This role involves managing bookings, billing, and administrative processes, supporting consultants and clinical teams to optimize private patient activity. The post-holder will ensure compliance with legislation, Trust policies, and financial governance, while collaborating across departments to enhance service efficiency and patient satisfaction. The position is crucial for income generation for the organisation.
Essential criteria
- Educated to A-Level, and evidence of further work based training
- At Least 2 years' experience working in customer care/ healthcare environment
- Demonstrable experience of working in the private healthcare sector or NHS Private Patients Team.
- Demonstratable experience of successful communication and pre-authorisation of procedures with Private Medical Insurance companies.
- Demonstrable experience of working in a supervisory role.
- Experience of working across inpatient, outpatient and diagnostic services.
Desirable criteria
- Excellent understanding of the DOH regulations
- Experience of monitoring service performance and activity.
- Understanding of financial capture, billing readiness and private patient processes.
- Highly organised with a logical and analytical approach to problem-solving.
- Strong stakeholder management and communication skills across clinical and non-clinical teams
- Good literacy and numeracy skills
- Ability to deal with patient complaints and complex service issues appropriately
- Knowledge of Medical Terminology
- Excellent understanding of data quality, information governance, confidentiality and GDPR requirements.
- Excellent demonstrable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
- Knowledge or Cerner/Iclip system, EPR, SBS - Oracle, Apex Soliton Radiology Systems.
- Knowledge of key responsibilities and requirements Private patient teams have to adhere to in relation to Clinical Coding And Schedule Development (CCSD) and the Private Healthcare Information Network (PHIN).
- Other
- Ability to develop good working relationships across the Trust and within the team.
- Resilient and confident when managing change, challenge and escalation
- Qualifications and Training
- Educated to A-Level, and evidence of further work based training
- At Least 2 years' experience working in customer care/ healthcare environment
- Demonstrable experience of working in the private healthcare sector or NHS Private Patients Team.
- Demonstratable experience of successful communication and pre-authorisation of procedures with Private Medical Insurance companies.
- Demonstrable experience of working in a supervisory role.
- Experience of working across inpatient, outpatient and diagnostic services.
- Excellent understanding of the DOH regulations
- Experience of monitoring service performance and activity.
- Understanding of financial capture, billing readiness and private patient processes.
- Highly organised with a logical and analytical approach to problem-solving.
- Strong stakeholder management and communication skills across clinical and non-clinical teams
- Good literacy and numeracy skills
- Ability to deal with patient complaints and complex service issues appropriately
- Knowledge of Medical Terminology
- Excellent understanding of data quality, information governance, confidentiality and GDPR requirements.
- Excellent demonstrable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs).
- Knowledge or Cerner/Iclip system, EPR, SBS - Oracle, Apex Soliton Radiology Systems.
- Knowledge of key responsibilities and requirements Private patient teams have to adhere to in relation to Clinical Coding And Schedule Development (CCSD) and the Private Healthcare Information Network (PHIN).
- Other
- Ability to develop good working relationships across the Trust and within the team.
- Resilient and confident when managing change, challenge and escalation
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £38,488 – £46,852 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
St George's University Hospitals NHS Foundation Trust
Private Patients - Assistant Service Manager
The closing date is 25 September 2026
Job summary
The post-holder will provide efficient and effective administrative support to Private (and where necessary Overseas) patients and is responsible for managing and delivering high-quality services within the Trust, ensuring a seamless and professional experience throughout their care journey.
The department coordinates bookings, billing, and administrative processes, supporting consultants and clinical teams to optimise private patient activity. It ensures compliance with relevant legislation, Trust policies, and financial governance while safeguarding the integrity of NHS resources.
The team also works collaboratively across departments to enhance service efficiency, patient satisfaction, and income generation for the organisation.
Main duties of the job
Support the delivery of high-quality, patient-centred administrative and customer services across Private inpatients, outpatients and diagnostics.
Ensure that administrative processes support efficient, responsive and coordinated patient pathways.
Monitor service performance, patient feedback and complaints, and support the implementation of actions and improvements as required.
Work collaboratively with clinical and operational colleagues to support effective se
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