Receptionist & Admininstrative Support
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time, Job share
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing reception and administrative support to the Physiotherapy and Occupational Therapy teams at Southmead Hospital. The successful candidate will manage appointments, handle patient enquiries, perform data entry, and liaise with clinical staff. It requires an organised, efficient individual with excellent interpersonal skills who can thrive in a fast-paced environment. The position is ideal for someone seeking to join a dynamic healthcare team dedicated to high-quality patient care.
Key responsibilities
- Provide a professional and friendly reception service for patients and visitors.
- Manage appointments, clinic bookings, and patient enquiries.
- Support administrative processes including data entry and record management.
- Liaise with clinical and administrative staff to ensure smooth service delivery.
- Ensure accurate and timely use of Trust systems.
- Welcome patients, carers, and visitors, dealing with queries efficiently and confidentially.
Essential criteria
- Educated to GCSE or equivalent
- IT literate with experience of inputting data or using a patient administration system.
- Competent keyboard skills essentially accuracy and speed.
- Experienced of general office administration and clerical duties within or outside of the NHS or similar organisation.
- Experience of working as part of a team in a multi-disciplinary environment.
- Ability to demonstrate good customer care skills both face to face and over the telephone.
- Good verbal and written communication skills with the ability to investigate queries, taking action as required.
- Able to develop good / strong working relationships amongst team, colleagues and staff.
- Able to deal with day-to-day duties and tasks in a calm, organised, and flexible approach to meet the needs of the service.
- The ability to work to tight deadlines in a bustling department.
- Able to work with regular interruptions and multiple service users.
- Able to work independently as well as part of a wider team.
- Work with confidence and sympathy when dealing with patients, carers and visitors.
- Advanced communication skills with a professional manner.
- Excellent timekeeping and attendance record.
- Able to deal with all levels of multidisciplinary staff groups.
Desirable criteria
- Understand outpatient booking processes and/or a fundamental understanding of the NHS.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Bristol NHS Foundation Trust
Receptionist & Admininstrative Support
The closing date is 28 September 2026
Job summary
The Physiotherapy and Occupational Therapy teams at Southmead Hospital are looking to recruit two receptionists who will also provide administrative support to the services. This is a fast-paced, varied and exciting environment ideally suited to individuals who are organised, efficient and have excellent interpersonal skills. You will thrive in a role where no two days are the same.
We are looking for bright and friendly individuals who are adaptable and able to manage their own workload effectively. You should be calm, well-motivated, and demonstrate a positive and flexible approach to a challenging and varied working environment. Excellent communication skills are essential for these roles.
Previous experience of working within a hospital setting or in a clerical or receptionist role is desirable. If you are looking to become part of a diverse, dynamic and committed healthcare team, this could be the opportunity for you.
Main duties of the job
As a Receptionist/Administrator your key responsibilities will include:
- Providing a professional and friendly reception service for patients and visitors.
- Managing appointments, clinic bookings and patient enquiries.
- Supporting administrative processes including data entry and record management.
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