Business Support Manager
At a glance
- Band
- Band 5
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 18/08/2026
- Closes
- 31/08/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This is an exciting opportunity for a professional leader to join the Musculoskeletal Service for Shropshire and Telford (MSST) as a Business Support Manager. The role involves managing and monitoring service KPIs, leading a large administrative team, and driving positive change within clinical services. The successful candidate will need excellent IT skills and experience in improvement projects, contributing to patient-centred MSK care across the county.
Key responsibilities
- Ensure oversight of all service KPI's across the Referral Centre Team, Secretarial team and RTT team
- Manage and monitor RTT lists, waiting lists and urgent patient pathways
- Monitor harms processes and datix
- Lead on service improvement with a positive drive for change
- Be a first point of contact for partner organisations
- Drive experience improvement for service users
Essential criteria
- Educated to degree or equivalent level of education, i.e NVQ Level 5, or able to demonstrate equivalent standard or experience
- To have undertaken advanced training in electronic booking systems or equivalent experience
- Previous supervisory or line management experience
- Experience of working within a team
- Database experience and the ability to use data and information to underpin decision making
- Demonstrable secretarial and administrative experience
- Experience of budgetary management
- Previous supervisory experience in a multi-disciplinary administrative function to include communicating with staff at all levels
- Knowledge of team management principles, NHS Knowledge and Skills Framework and the appraisal process
- Excellent organisation skills, time management skills, well-motivated, able to act on own initiative but willing to take direction
- Ability to engage positively with all staff, stakeholders, clients and members of the public
- Confidentiality and sensitivity in working with staff, clients and stakeholders
- Excellent presentation, verbal and written communication skills
- Able to meet the travel requirements of the post
Useful to know
Agenda for Change 2024/25 pays Band 5 at £29,970 – £36,483 a year, across England.
This advert: £32,073 – £39,043 — outside the standard scale; check for HCAS/London weighting.
Posted 12d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
An exciting opportunity has arisen in the Musculoskeletal Service for Shropshire and Telford (MSST) for a professional leader to join our Admin team as a Business Support Manager. The role supports our clinical services within Shropshire, Telford and Wrekin. MSST delivers patient centred MSK care within hospital and community locations all over the county.
The successful candidate will manage and monitor a range of KPI's, lead a large admin based team, and will be instrumental in driving positive change. You will need to have a positive and friendly manner, excellent IT skills and experience within improvement projects.
Main duties of the job
- Ensure oversight of all service KPI's across the Referral Centre Team, Secretarial team and RTT team
- Manage and monitor RTT lists, waiting lists and urgent patient pathways
- Monitor harms processes and datix
- Lead on service improvement with a positive drive for change
- Be a first point of contact for partner organisations
- Drive experience improvement for service users
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and W
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