Business Support Officer
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 17/08/2026
- Closes
- 30/08/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
The Business Support Officer provides effective and efficient clerical and administrative support to healthcare professional teams within the Community Service Line. This role requires strong organisational skills and knowledge of administrative procedures and IT systems. The post holder will manage their own workload, ensure deadlines are met, and use their initiative to support the service line's operations. Key duties include clinic coordination, patient appointments, managing waiting lists, updating clinical records, and processing referrals.
Essential criteria
- Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
- Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.
- Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. PAS, Paris, system1, e-care is desirable appropriate to role.
- Knowledge of Oracle system.
- Advanced professional skills in using a range of computer software including Microsoft Office
- i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases
- Understanding of administrative policies and procedures
- Relevant experience of supervision of staff and familiar of HR processes
- Experience of service development
- Experience of working within Health and Social care setting or equivalent
- Experience of working in a Customer Service environment
- Understanding of administrative policies and procedures
- Experience in dealing with complex/ confidential issues & situations
Desirable criteria
- Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area
- Knowledge of methods to monitor and analyse service performance statistical data, utilising in house systems
- Administration teams experience of demanding workload in a pressured environment
- Working with computer screens, requiring concentration for long periods of times / attention to detail
- Ability to travel to locations across the Island to support the work of the Service Line / Locality
- Ability to work in a variety of environments including home - agile working is integral to all administrative roles
- Evidence of agile working
- Contribute to improving quality.
- Maintain quality in own work and encourage others to do so
- Support equality and value diversity
- Ability to adapt to change within working situation
- Additional Criteria
- Excellent communication, interpersonal and people management skills
- Effective negotiation skills and the ability to manage a difficult situation calmly.
- Good customer care skills and able to empathise and deal effectively with patients/ service users
- Ability to present information / data clearly and systematically both verbally and in writing with staff at all levels within the organisation
- Ability to deputise for Operational Lead
- [contact details removed] with external partners, agencies & voluntary sector
- Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification
- Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.
- Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. PAS, Paris, system1, e-care is desirable appropriate to role.
- Knowledge of Oracle system.
- Advanced professional skills in using a range of computer software including Microsoft Office
- i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases
- Understanding of administrative policies and procedures
- Relevant experience of supervision of staff and familiar of HR processes
- Experience of service development
- Experience of working within Health and Social care setting or equivalent
- Experience of working in a Customer Service environment
- Understanding of administrative policies and procedures
- Experience in dealing with complex/ confidential issues & situations
- Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area
- Knowledge of methods to monitor and analyse service performance statistical data, utilising in house systems
- Administration teams experience of demanding workload in a pressured environment
- Working with computer screens, requiring concentration for long periods of times / attention to detail
- Ability to travel to locations across the Island to support the work of the Service Line / Locality
- Ability to work in a variety of environments including home - agile working is integral to all administrative roles
- Evidence of agile working
- Contribute to improving quality.
- Maintain quality in own work and encourage others to do so
- Support equality and value diversity
- Ability to adapt to change within working situation
- Additional Criteria
- Excellent communication, interpersonal and people management skills
- Effective negotiation skills and the ability to manage a difficult situation calmly.
- Good customer care skills and able to empathise and deal effectively with patients/ service users
- Ability to present information / data clearly and systematically both verbally and in writing with staff at all levels within the organisation
- Ability to deputise for Operational Lead
- [contact details removed] with external partners, agencies & voluntary sector
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Business Support Officer
The closing date is 30 August 2026
Job summary
The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Community Service Line. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. They will be responsible for managing and prioritising their own workload, ensuring that deadlines are met and will be required to use their own initiative.
The post holder will support the effective running of the departments within the Service Line which requires managing flow of work, clinic coordination including patient appointments, reviewing, and maintaining waiting list, updating clinical records both electronic and paper, recording referrals, typing clinical letters, filing and ordering resources.
The post holder will proactively support the Service Line in the development of standards and change initiatives and will assist with the day-to-day operational work, liaising with all members of the Service Line and outside agencies. They will work within departmental guidelines and procedures to support the Service Line with a range of activities such as aud
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