Failsafe Officer - Ophthalmology, Band 4
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 16/09/2026
- Closes
- 30/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This permanent Failsafe Officer role in Ophthalmology involves proactively managing patient wait times to meet national standards. The post holder will liaise with various staff and patients, ensuring timely processing of patient journeys and escalating potential delays. The role also includes line management of a small administration team and requires autonomous work under pressure. The successful candidate will assist with managing New and 2WW patients.
Key responsibilities
- Proactively manage waiting times for individual patients to ensure national standards are not breached.
- Ensure the patients journey (both new and follow up) are processed in a timely and efficient manner and pro-actively escalate issues.
- Liaise with the central booking office, pre-operative assessment and the patient access team to meet patient wait times.
- Communicate effectively and empathetically with patients and their relatives.
- Work closely with surgeons, nursing and other departmental colleagues to ensure capacity is maximized.
- If appropriate, to manage a nominated team of administration & clerical staff.
Essential criteria
- GCSE grade C or above (or equivalent) in literacy
- Excellent IT skills; good working knowledge of MS Office to include Word, Access & Excel
- Knowledge of Trakcare, BI Hub & other related systems
- Knowledge of RTT
- Substantial experience in an NHS hospital
- Good attention to detail with ability to multitask, produce accurate work and meet deadlines
- Ability to work well under pressure and prioritise workload effectively
- Excellent communication / interpersonal skills for dealing with people internally and external to the organisation.
- Good understanding of confidentiality
- Capacity to understand and interpret information in data format
Desirable criteria
- NVQ level three in administration
- Waiting List Management Course by NHS QI learning
- Moderate knowledge of Ophthalmology Specialty
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Gloucestershire Hospitals NHS Foundation Trust
Failsafe Officer - Ophthalmology, Band 4
The closing date is 30 September 2026
Job summary
'Internal Applicants Only'
A second opportunity has arisen for a permanent Failsafe Officer within Ophthalmology at Gloucestershire Hospitals NHS Trust. The roles involves proactively managing patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers and line management of a small administration team.
Main duties of the job
The post holder will be required to provide dedicated work on patient wait times within the Ophthalmology Department to nationally agreed wait times for both new and follow-up patients. This will involve close liaison with consultants, patients, medical and nursing staff, patient access, appointments, support services and service managers.
The post holder will also be required to line manage a small administration team.
The role will proactively manage patients on our follow-up waiting lists and will range from coordinating hospital appointments and ensuring non-admitted and admitted wait times are adhered to. The successful candidate will also be required to assist with the manag
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