Service Administrator (Medical Secretary)
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 17/08/2026
- Closes
- 31/08/2026
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Role summary
The Oncology & Haematology Administration team is seeking two highly motivated Service Administrators (Medical Secretaries). These roles involve coordinating and organising patient attendance at outpatient clinics and managing clinical administration for these services. Post 1 supports Enhanced Supportive Care, Non-site Specific, and Acute Oncology Services, while Post 2 supports the multi-disciplinary Haematology team. The successful candidates will ensure efficient handling of administrative processes and enquiries, acting as a departmental point of contact and providing excellent customer care.
Key responsibilities
- Coordinate and organise patient attendance to outpatient clinics.
- Manage clinical administration for Oncology & Haematology services.
- Deal with administrative processes and enquiries efficiently and timely.
- Act as a point of contact for the department or speciality.
- Provide excellent customer care in a calm and professional manner.
Essential criteria
- See job description text above, and (where applicable) you can download a copy of the full job description
Desirable criteria
- See job description text above, and (where applicable) you can download a copy of the full job description
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 13d ago · Closes in 2d
Applications close soon — apply now if this is a fit.
Full advert · preview
Royal Devon University Healthcare NHS Foundation Trust
Service Administrator (Medical Secretary)
The closing date is 31 August 2026
Job summary
The Oncology & Haematology Administration team are looking to recruit two Service Administrators (previously known as Medical Secretaries), who are highly motivated and can work on their own initiative, but are also strong team players who can support our wider team.
The roles will provide invaluable support by coordinating and organising the attendance of patients to the outpatient clinics, as well managing the clinical administration for these services. Post 1 will provide support to our Enhanced Supportive Care, Non-site Specific and Acute Oncology Services. While post 2 will support our multi-disciplinary Haematology team.
Ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner. Act as a point of contact for the department or speciality, dealing with queries and passing on relevant information to appropriate team members, as required.
Provide excellent customer care in a calm and professional manner where some situations may be challenging.
Main duties of the job
For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptiona
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