Network & Systems Engineer
At a glance
- Band
- Band 6
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/08/2026
- Closes
- 30/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn”Quoted verbatim from the source advert
Role summary
This role provides 3rd line technical support for hardware infrastructure, software applications, and related technologies. It requires a strong understanding of business requirements and the clinical impact of IT projects. Support is delivered remotely and on-site, covering clinical and non-clinical users across partner organisations. The engineer will also provide technical supervision to junior teams and maintain stakeholder relationships.
Essential criteria
- Full UK Driving Licence
- Degree in a relevant subject or equivalent experience
- Works at Post Graduate Diploma level or has extensive equivalent experience
- Foundation Certificate ITIL Service Management or equivalent level of knowledge and experience
- Evidence of successful completion of specialist short course.
- Evidence of on-going personal and professional development
Desirable criteria
- Post-graduate certificate in an IT related subject
- Microsoft Certified Professional Qualification
- Cisco Networking Qualification
- IT Security Qualification
- Significant experience of working in a Microsoft based technical support role across both desktop and server environments.
- Extensive experience of working in an IT Support role.
- Extensive experience of supporting server OR networking technologies
- Experience of IM&T delivery in a healthcare environment
- Practical experience of proactive support activities to minimise technical faults
- Experience of working with cloud technologies such as MS Azure and Office 365.
- Experience of ITIL methodologies, including Change Management, Problem Management, Incident Management and CSI.
- Extensive experience of supporting server AND networking technologies
- Experience of supporting enterprise storage and Storage Area Network (SAN) platforms.
- Experience of supporting enterprise class unified communications systems and VOIP
- Skills and Knowledge
- Broad knowledge of and confident use of Microsoft desktop operating systems and applications.
- Able to identify new ways of using IM&T in the workplace and provide advice in line with the HIS business plan and team objectives.
- A good understanding of informatics systems, services and technologies
- Well established knowledge of a range of software and hardware tools relevant to the specialist systems supported.
- Able to coordinate and work collaboratively across multiple organizations
- Ability to cascade and share learning on new IT processes, and issues related to users to other members of the Team.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
- Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude
- Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate
- Able to plan and organise tasks and activities that may take place over a period of time; log and assign calls and actions in the service management tool.
- Working knowledge of Cisco routing and switching hardware.
- Working knowledge of Netapp Storage Area Network (SAN) technology.
- Working knowledge of CommVault Backup Technologies.
- Specialist knowledge and expertise in Service Management such as ITIL Lifecycle Stream
- Personal Attributes
- Effective verbal, written and presentational communication skills
- Have the ability to choose phrases and terminology appropriate to audience to assist in their understanding of the subject matter
- Capable of sustained high quality effort over long periods
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Capable of working as a self-contained, self-motivated employee yet also able to work as a team and support colleagues when necessary
- Adaptable and flexible approach to duties to meet deadlines
- Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude.
- Able to record data accurately.
- Able to work effectively in a crisis situation during a major incident, supporting colleagues and customers.
- Flexibility to work on the on-call rota
- Able to negotiate in difficult circumstances.
- Effective influencing and negotiation skills, to assist in the motivation of others
- The promotion of equality of opportunity and good working relations (providing practical leadership)
- Full UK Driving Licence
- Degree in a relevant subject or equivalent experience
- Works at Post Graduate Diploma level or has extensive equivalent experience
- Foundation Certificate ITIL Service Management or equivalent level of knowledge and experience
- Evidence of successful completion of specialist short course.
- Evidence of on-going personal and professional development
- Post-graduate cer
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £39,959 – £48,117 — outside the standard scale; check for HCAS/London weighting.
Posted 17d ago · Closes in 24d
Plenty of time to prepare a strong application.
Full advert · preview
Midlands Partnership NHS Foundation Trust
Network & Systems Engineer
The closing date is 30 September 2026
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
The main purpose of this post is to provide 3rd line technical support to all aspects of hardware infrastructure, software applications and related technologies. This will require a strong understanding of partner business requirements and the potential clinical impact of any IT projects or issues. This support will be provided across multiple communication channels, and take the form of remote and on-site technical support.
Main duties of the job
Provide 3rd line support for clinical and non-clinical users across partner and customer organisations.
Provide an escalation point and technical supervision to more junior technical teams.
Maintain and build constructive relationships with a broad range of internal and external stakeholders.
Participate in relevant internal and external working groups/projects, services, and initiatives to provide information and analytical advice and expertise.
Interpret and explain information and issues, explaining highly complex issues to a wide range of internal and external stakeholders.
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