999 Call Handler (Emergency Medical Dispatcher) - Exeter
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 06/08/2026
- Closes
- 30/08/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role involves being the first point of contact for 999 calls, recording accurate information, and providing advice or reassurance to callers. You will enter details onto a computer system to assess the seriousness of the illness or injury, ensuring patients receive appropriate care. The position requires working shifts across a 24/7, 365-day schedule, including weekends and holidays. It is based in the Emergency Operations Centre in Exeter.
Essential criteria
- Basic computer literacywith experience of inputting data accurately and quickly using a Keyboard
- Previous Experience
- Previous experience of dealing with members of the public in a customer service environment
- Basic computer literacywith experience of inputting data accurately and quickly using a Keyboard
- Previous Experience
- Previous experience of dealing with members of the public in a customer service environment
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 24d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
Ambulance Service, is the patient breathing?
Do you want to make a difference to our patientsas part of a supportive and motivated team?
Would you like NHS Benefits, including generous annual leave entitlement and NHS Pension?
Would you like to develop your career within the Emergency Operations Centre (EOC)?
If you answered yes to these questions, then start your career with the South Western Ambulance Service EOC, where the patient journey begins.
When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording accurate information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which establishes the seriousness of the illness or injury, ensuring that the patient receives the right care at the right time.
Main duties of the job
**Please refer to the attached 'Full EMD advert' document for full details of this v
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