Reception
At a glance
- Contract
- Permanent
- Pattern
- 36
- Hours / week
- 36
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Role summary
As a Receptionist, you will be the first point of contact for service users, visitors, and partner organisations. You will create a safe, welcoming, and trauma-informed environment while providing efficient administrative and reception support. Key duties include greeting people, managing reception and phone enquiries, booking appointments, and maintaining records. You will also support administrative processes, data entry, and handle sensitive information confidentially. The role involves liaising with staff, external agencies, and community partners.
Key responsibilities
- Greet those who experience our services and visitors with warmth and professionalism.
- Manage a busy reception and telephone enquiries.
- Book appointments and maintain records.
- Support administrative processes and data entry.
- Handle sensitive information confidentially.
- Help ensure the reception area remains welcoming and organised.
- Liaise with staff, external agencies, and community partners.
Full advert · preview
Apply for job
Job reference:
259306
Salary:
Band 2 (£26,696 - £28,988)
Job closing date:
17/09/2026
Job Type:
Administrative Services
Location:
Number 11
Employment type:
Permanent
Hours Per Week:
36
Job posted date:
09/09/2026
Employer (NHS Board):
NHS Lothian
Department:
Substance Use Service
Where to find us
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Job Advert
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.
- Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
- Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
- Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.
Permanent ▪ £26,696 to £28,988 ▪ 36 ho
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