Booking Co-ordinator/Call Handler - Patient Access Centre
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
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Role summary
This role involves handling calls from patients, carers, and professionals, booking new outpatient appointments, and rescheduling follow-up appointments. The post-holder will use Trust systems and perform various administrative duties. It requires excellent customer service skills, an empathetic telephone manner, and the ability to work under pressure in a busy call centre environment. Teamwork and a positive attitude are essential for ensuring clinics are fully utilised.
Essential criteria
- Education to GCSE in English and Maths
Desirable criteria
- NVQ level 2
- Knowledge and experience
- Person Spec
- Person Spec
- Skills, Abilities and Attributes
- Person Spec
- HEART Values
- Interview
- Education and Qualifications
- Education to GCSE in English and Maths
- NVQ level 2
- Knowledge and experience
- Person Spec
- Person Spec
- Skills, Abilities and Attributes
- Person Spec
- HEART Values
- Interview
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £30,630 – £32,346 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
London North West University Healthcare NHS Trust
Booking Co-ordinator/Call Handler - Patient Access Centre
The closing date is 17 September 2026
Job summary
The role of the call handler/booking co-ordinator is a pivotal post in the Trust Access Centre.
The team deal with all calls into the department from patients, carers and professionals such as General Practitioners or Trust service leads with regards to new outpatient appointments.
The team also book new outpatient appointments and reschedule follow up appointments when patients call utilising the Trust systems on behalf of the Trust services.
There is a range of other administrative duties involved in the post and full training will be given.
Main duties of the job
We are therefore searching for friendly, courteous professionals with a strong background in customer service to work within national and local NHS guidelines in a busy call centre and office environment.
Excellent and empathetic telephone manner and computer literacy is a must, as well as an ability to work under pressure to achieve targets.
As outlined above you will be booking outpatient appointments and liaising with services to ensure clinics are fully utilised. Therefore team work is very important in this role.
We are looking for staff with a "can do" positive attitude, as well as excellent communication skills.
Team members are
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