Endoscopy Booking/Clerical Officer
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time, Part-time, Job share
- Posted
- 14/09/2026
- Closes
- 21/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves booking a wide range of diagnostic and therapeutic endoscopy procedures, requiring knowledge of patient pathways. The post holder will also perform reception duties, including patient arrival and discharge using the Trust's electronic patient record system. Excellent communication skills are essential for liaising with medical teams, GPs, patients, and their representatives. The role is cross-site between North Tees and Hartlepool.
Key responsibilities
- Book endoscopy diagnostic and therapeutic procedures.
- Communicate with multi-disciplined medical and surgical teams.
- Adhere to Trust and Endoscopy specific policies, procedures and guidelines, ensuring high quality work and meeting patient waiting times.
- Identify when additional capacity is required and liaise with Endoscopy Coordinators and Admin Lead.
- Perform reception duties including arriving and discharging patients onto the Endoscopy Unit via TrakCare.
- Organise interpreters and perform general office duties like post distribution, filing, and maintaining stock.
Essential criteria
- GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent)
- Experience of clerical work involving computerised systems Demonstrable experience of working in a customer focused environment Ability to manage own workload. Ability to plan and organise admin tasks.
- Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work.
- Demonstrate excellent communication skills.
- Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications.
- Ability to work under pressure/meet tight deadlines whilst delivering high quality work
- Flexibility - able to cope with different work environments
Desirable criteria
- IT qualification (ITQ at level 2 or equivalent) NVQ at level 2 in Business Administration or Customer Care (or equivalent)
- Experience of working within a healthcare environment
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
North Tees & Hartlepool NHS Foundation Trust
Endoscopy Booking/Clerical Officer
The closing date is 21 September 2026
Job summary
*Advert may close early if sufficient number of applications is reached*
This is a cross site post between the North Tees and the Hartlepool sites.
The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order toappropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.
Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.
Main duties of the job
Book endoscopy diagnostic and therapeutic procedures.
Communication with multi-disciplined medical and surgical teams.
Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.
Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic
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