Care and Support Navigator Service Lead
At a glance
- Band
- Band 6
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 27/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role involves leading a service to provide discharge support for identified patients at King's College Hospital Denmark Hill. It acts as a single point of access for patients on waiting lists, offering advice, information, and materials to help them 'wait well'. The post holder will also manage the performance of the team delivering care navigation and discharge support, ensuring timely and appropriate assistance for patients.
Key responsibilities
- Establish and oversee discharge support service for identified cohort of patients at King's College Hospital Denmark Hill.
- Develop ways of working, communication materials and standard operating procedures for elective communication pathway and discharge support.
- Manage personal caseload, carrying out duties and delivering service and outcomes as specified in the relevant Standard Operating Procedures.
- Deploy resources to complete basic tasks that support timely discharge of eligible patients, such as collecting keys, food shopping, checking property safety, activating pendant alarms, accepting equipment deliveries, liaising with family/friends, and signposting to community support.
- Provide ongoing support tailored to individual needs for up to 4 weeks post-discharge, including telephone calls or home visits.
- Train, support and deploy volunteers within the hospital and in the community.
Essential criteria
- Educated to Master's level in relevant health related subject/ professional qualification; or graduate with significant experience and evidence of working at this level
- Evidence of continuing professional development
- Significant experience of working within complaints or in a customer facing role with track record of answering and resolving queries over the phone
- Experience and understanding of evaluating and measuring the performance of health services
- Experience of dealing with highly-charged and emotional situations that involve patients, relatives, carers and the public
- Experience of working collaboratively with multidisciplinary and multi-agency teams
Desirable criteria
- Conflict resolution training
- Experience of managing teams and a track record of delivering against Key Performance Indicators in a highly pressured environment
Useful to know
Agenda for Change 2024/25 pays Band 6 at £37,338 – £44,962 a year, across England.
This advert: £47,951 – £56,863 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 13d
Plenty of time to prepare a strong application.
Full advert · preview
King's College Hospital NHS Foundation Trust
Care and Support Navigator Service Lead
The closing date is 27 September 2026
Job summary
Job Summary
(1) To provide discharge support service for identified cohort of patients at King's College HospitalDenmark Hill (2) To provide a single point of access and to proactively support patients on waiting lists to ensure thatthey have access to the right advice, information and materials to help them 'wait well' (3) To manage the performance of the team delivering care navigation and discharge support
Main duties of the job
Main Duties and Responsibilities
1. To establish and oversee discharge support service for identified cohort of patients at King's College Hospital Denmark Hill 1.1 To develop ways of working, communication materials and standard operating procedures for elective communication pathway and discharge support for staff and volunteers 1.2 To work closely with the discharge coordinators at Denmark Hill to review/ triage incoming requests for support 1.3 To engage with eligible patients prior to their discharge from hospital to understand their support needs to manage individual health and wellbeing needs 1.4 To manage personal caseload, carrying out duties and delivering service and outcomes as specified in the relevant Standard Operating Procedures 1.5 To deploy resources available to complete basic tas
Join the community to read the full pack, responsibilities and person-specification in one place.
Your seat is reserved — activate it
CareerHive is included with your CareerHive Skool community membership. If you haven't claimed your account yet, join the community (or sign in with the same email you joined with) to unlock the full advert, the apply link, HiveMind AI interview & application suite, your private vault, and daily sponsorship alerts.