Outpatient Clinic Coordinator
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 09/09/2026
- Closes
- 29/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves managing appointments and booking activities for Women's and Children's Services, primarily the Children and Young People's Gender Service South West, with cover for other services. The post-holder will contribute to efficient service delivery by managing waiting lists and communicating effectively with patients and staff. Key responsibilities include supporting referral triaging, handling patient communications, and ensuring clinic lists are effectively utilised. The role requires a caring and professional approach, especially when dealing with distressed patients.
Essential criteria
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
- Awareness of the Cass Review into Gender Identity Services for Children
- Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
- Aptitudes
- Respectful of and supportive to colleagues
- Pride in the quality and accuracy of work and attention to detail
- Willingness to undertake training and develop additional skills
- Co-operative, helpful and flexible attitude to work
- Knowledge and Experience
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
- Previous NHS experience
- Experience of using a Patient Administration System
- Awareness of the Cass Review into Gender Identity Services for Children
- Qualifications and Training
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
- Skills and Abilities
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
- Aptitudes
- Respectful of and supportive to colleagues
- Pride in the quality and accuracy of work and attention to detail
- Willingness to undertake training and develop additional skills
- Co-operative, helpful and flexible attitude to work
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 21d
Plenty of time to prepare a strong application.
Full advert · preview
Bristol NHS Foundation Trust
Outpatient Clinic Coordinator
The closing date is 29 September 2026
Job summary
The post-holder will manage appointments and booking activities across the Division of Women's and Children's Services, primarily for the Children and Young People's Gender Service South West (CYP GS), but providing cover for Psychological Health Services and Paediatric Medical Specialties.
Working closely with the Assistant Performance and Operations Manager, the post-holder will contribute to the delivery of efficient services in the Children's Hospital through their expertise in waiting list management and communication with patients and staff.
The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.
*Please be aware we may close this advert early due to high volumes of applications - thank you*
Main duties of the job
Communication:
To support the triaging of referrals by liaising with key clinical staff
Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
To act as a point of contact for queries from clinical and non-clinical staff
Liaise with clinical and non-clinical teams across the division via
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