Primary Care Coordinator
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 14/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role provides senior administrative support to the Practice Clinical and Management team, overseeing administrative requirements and handling complaints. The post holder will work autonomously, requiring excellent judgment, organizational ability, and communication skills. Key responsibilities include managing complaints, handling difficult situations, and ensuring documentation supports performance standards. The role also involves preparing and monitoring clinical appointment diaries and dealing with GP/Nurse tasks.
Essential criteria
- Good Standard of Education
- NVQ Level 4 in Admin or equivalent
Desirable criteria
- ECDL
- Audio Typing
- Previous experience within an NHS environment
- Previous experience with Customer/Patient Complaints at all levels
- Previous experience working within a busy office
- Excellent Organisational Skills
- Effective Communication skills, both written and verbal.
- Ability to prioritise and meet deadlines
- Supervisory Skills
- Ability to work in a team/work unsupervised
- Ability to cope with complex/distressing situation in person and on the telephone
- Flexibility in meeting service needs
- Good Standard of Education
- NVQ Level 4 in Admin or equivalent
- ECDL
- Audio Typing
- Previous experience within an NHS environment
- Previous experience with Customer/Patient Complaints at all levels
- Previous experience working within a busy office
- Excellent Organisational Skills
- Effective Communication skills, both written and verbal.
- Ability to prioritise and meet deadlines
- Supervisory Skills
- Ability to work in a team/work unsupervised
- Ability to cope with complex/distressing situation in person and on the telephone
- Flexibility in meeting service needs
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,819 – £31,626 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Betsi Cadwaladr University Health Board
Primary Care Coordinator
The closing date is 28 September 2026
Job summary
The post holder will provide efficient and comprehensive senior administrative support to the Practice Clinical and Management team. The post holder will be responsible for overseeing the provision of the managed practice administration requirements for the Practice and Complaints team.
The post holder will work with a degree of autonomy as the post contains a range of duties frequently undertaken at the post holder's own initiative with limited supervision. This requires excellent judgement, organisational ability, communication skills, and the ability to cope with working to tight and multiple deadlines. Additionally, the post holder will be responsible for handling and resolving complaints, ensuring that all issues are addressed promptly and effectively.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Key Responsibilities:
- Manage complaints, ensuring they are logged, investigated, and resolved in a timely and effective manner, and that feedback is provided to all relevant parties.
- Handle difficult situations with patients, carers, and staff, such as complaints, which require tact and empathy.
- Ensure that documentation exists to support performanc
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