Service Desk Technician
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 22/09/2026
- Closes
- 06/10/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
Role summary
This role is for an enthusiastic Service Desk Technician to join the digital team, providing first-point-of-contact IT support for incidents and service requests. The technician will perform remote troubleshooting, aim for first-time fixes, and ensure service levels are met. The position requires excellent customer service and IT technical skills, including participation in an on-call rota for 24/7 support.
Essential criteria
- Microsoft Office Applications
Desirable criteria
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
- Experience supporting a large user base
- Excellent communication and time management skills
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
- Qualifications-Academic/ Craft/ Professional
- A computer or business orientated qualification or equivalent experience
- ECDL or equivalent
- ITIL Qualification
- Knowledge Requirements
- Significent service desk or application support experience
- Basic understanding of the IT function
- Understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
- Understanding of the business goals of the organisation
- Extensive knowledge of NHS information flows and business requirements
- Contractual Requirements
- Participate in the on-call rota
- Further Training
- Microsoft Office Applications
- Network Topology
- Microsoft NT Server Admin
- Microsoft Exchange
- Experience supporting a large user base
- Excellent communication and time management skills
- Supervisory skills
- Dealing with people in a customer service environment
- Familiarity with an IT support environment
- Knowledge of various database languages
- Qualifications-Academic/ Craft/ Professional
- A computer or business orientated qualification or equivalent experience
- ECDL or equivalent
- ITIL Qualification
- Knowledge Requirements
- Significent service desk or application support experience
- Basic understanding of the IT function
- Understanding of data quality requirements
- Excellent knowledge of Microsoft desktop packages
- Good level of education and advanced keyboard skills
- Understanding of the business goals of the organisation
- Extensive knowledge of NHS information flows and business requirements
- Contractual Requirements
- Participate in the on-call rota
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £28,392 – £31,157 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Sherwood Forest Hospitals NHS Foundation Trust
Service Desk Technician
The closing date is 06 October 2026
Job summary
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential.
The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on-call rota) to ensure support is available to NHIS supported organisations 24/7 (including bank holidays).
Main duties of the job
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