IT Service Desk Analyst
At a glance
- Band
- Band 4
- Contract
- Permanent
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 07/09/2026
- Closes
- 13/09/2026
Sponsorship verdict
Sponsorship is not clearly stated in this advert.
The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role is for an IT Service Desk Analyst to join the IM&T team at Frimley Health NHS Foundation Trust. You will be the first point of contact for IT support, providing technical assistance to clinical and administrative staff across multiple sites. The position requires on-site attendance in Ascot and focuses on ensuring reliable access to IT systems for high-quality healthcare delivery. Strong communication and problem-solving skills are essential for this customer-focused role.
Essential criteria
- NVQ level 3 or equivalent experience
- Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
Desirable criteria
- ITIL V2/V3 Foundation
- Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
- Experience of working in an IT Support environment
- Experience of diagnosing PC hardware, operating systems and applications software problems/issues
- Skills and Knowledge
- The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
- Excellent telephone manner.
- Good administrative and organisational skills
- Working knowledge of Windows 7, 10 and 11, Office 2003/2007/2010.
- Working knowledge of Windows 10, MS Office 365.
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
- NVQ level 3 or equivalent experience
- Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)
- ITIL V2/V3 Foundation
- Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
- Experience of working in an IT Support environment
- Experience of diagnosing PC hardware, operating systems and applications software problems/issues
- Skills and Knowledge
- The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
- Excellent telephone manner.
- Good administrative and organisational skills
- Working knowledge of Windows 7, 10 and 11, Office 2003/2007/2010.
- Working knowledge of Windows 10, MS Office 365.
- Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
- Working knowledge of Incident logging and call handling systems.
Useful to know
Agenda for Change 2024/25 pays Band 4 at £26,530 – £29,114 a year, across England.
This advert: £29,812 – £32,715 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Frimley Health NHS Foundation Trust
IT Service Desk Analyst
The closing date is 13 September 2026
Job summary
Band 4 - IT Service Desk Analyst Permanent | 37.5 Hours per Week Based in the Greenwood Offices in Ascot (On-site Role)
Are you passionate about technology and delivering outstanding customer service? We are looking for a proactive and customer-focused IT Service Desk Analyst to join our IM&T team and play a vital role in supporting the delivery of high-quality healthcare services.
As the first point of contact for IT support, you will provide professional first-line technical assistance to clinical and administrative colleagues across multiple sites, including community satellite locations. Your expertise and problem-solving skills will help ensure that staff have reliable access to the systems and technology they need to deliver excellent patient care.
We are looking for someone with strong communication skills, a passion for technology, and a commitment to delivering exceptional customer service. Whether supporting frontline clinical teams or administrative colleagues, you will play an important role in keeping our organisation connected and operational.
Important Information: This position is based in Ascot and requires on-site attendance. Please note that home working and hybrid working are not available for this role.
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