Outpartient Booking Officer - Surgery
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Hours / week
- 37.5
- Posted
- 07/09/2026
- Closes
- 14/09/2026
Sponsorship verdict
This advert explicitly states that sponsorship is not offered.
The source advert contains explicit wording ruling out sponsorship for this specific role. Consider other live roles at the same band from sponsorship-friendly trusts.
“Please note, this role is not eligible for Skilled Worker visa sponsorship, and applicants must already have the right to work in the UK.”Quoted verbatim from the source advert
Role summary
This is a 12-month fixed-term, full-time position for an Outpatient Booking Officer within the Surgery department. The role involves coordinating and booking outpatient appointments, acting as a primary point of contact for patients, carers, and staff. The successful candidate will contribute to service improvement and maintain high standards of administrative support, working collaboratively across departments.
Essential criteria
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable criteria
- NVQ Level 2 Administration or equivalent practical knowledge
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
- Call centre experience
- NHS experience
- Skills and Knowledge
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
- NVQ Level 2 Administration or equivalent practical knowledge
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
- Call centre experience
- NHS experience
- Skills and Knowledge
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £27,106 – £28,850 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Frimley Health NHS Foundation Trust
Outpartient Booking Officer - Surgery
The closing date is 14 September 2026
Job summary
We are seeking a motivated and organised individual to join our Outpatient Booking Team on a 12-month fixed-term basis during a period of service growth. This is a full time position (37.5 hours per week), working Monday to Friday and is key to supporting the coordination and booking of outpatient appointments across Trust sites.
The successful candidate will work collaboratively across departments, contributing to service improvement and maintaining high standards of administrative support. Strong communication and customer service skills are essential, as the postholder will act as a primary point of contact for patients, carers, and staff.
Please note, this role is not eligible for Skilled Worker visa sponsorship, and applicants must already have the right to work in the UK. Previous applicants need not apply.
Main duties of the job
- To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
- To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
- To deal with patients in a polite and respectful manner complying with their requests where possible.
- To support the Trust in delivering NHS targets.
- To respond in
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