Employee Service Centre Assistant
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 10/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
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Role summary
This role is for a customer-focused Employee Service Centre Assistant to join the ESC team at Bolton NHS Foundation Trust. You will provide first-line support to employees and managers on recruitment and employee-related queries. The position involves delivering excellent customer service, maintaining accurate recruitment records, and ensuring processes align with NHS and Trust policies. It's an opportunity to contribute to a positive employee experience in a fast-paced environment.
Essential criteria
- Good standard of general education, educated to GCSE level.
Desirable criteria
- NVQ level 2 in Business Administration
- Foundation Certificate in People Practice/Certificate in Personnel Practice, or equivalent
- Confident and proficient in the use of various IT packages
- Experience of working with confidential and sensitive information, with an understanding of confidentiality/
- Following protocols/processes to work within timescales and deadlines
- Experience of working in a customer service environment in an administrative role
- NHS HR or recruitment department.
- Knowledge of DBS systems and processes
- Working knowledge of NHS Agenda for Change Terms and Conditions
- Experience using TRAC, and ESR systems
- Effective time management
- Effective verbal and written communication skills
- Ability to work effectively as part of a team and build good working relationships at all levels
- Ability to work effectively in a fast paced and demanding environment with frequent interruptions
- Customer focused approach
- Good standard of general education, educated to GCSE level.
- NVQ level 2 in Business Administration
- Foundation Certificate in People Practice/Certificate in Personnel Practice, or equivalent
- Confident and proficient in the use of various IT packages
- Experience of working with confidential and sensitive information, with an understanding of confidentiality/
- Following protocols/processes to work within timescales and deadlines
- Experience of working in a customer service environment in an administrative role
- NHS HR or recruitment department.
- Knowledge of DBS systems and processes
- Working knowledge of NHS Agenda for Change Terms and Conditions
- Experience using TRAC, and ESR systems
- Effective time management
- Effective verbal and written communication skills
- Ability to work effectively as part of a team and build good working relationships at all levels
- Ability to work effectively in a fast paced and demanding environment with frequent interruptions
- Customer focused approach
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
Bolton NHS Foundation Trust
Employee Service Centre Assistant
The closing date is 24 September 2026
Job summary
We are looking for a customer-focused and highly organised Employee Service Centre (ESC) Assistant to join our Employee Service Centre team. This is an opportunity for someone who is passionate about delivering exceptional employee experiences and enjoys working in a fast-paced environment. As an**** ESC Assistant you will provide first-line support to employees and managers on recruitment and employee - related queries. The role focuses on delivering excellent customer service, maintaining accurate recruitment records, and ensuring processes are completed efficiently and in line with NHS and Trust policies and procedures.
Main duties of the job
At the heart of our team is a commitment to delivering a great employee experience. As an ESC Assistant, you will play a key role in supporting employees throughout their employment journey while helping to deliver an efficient, professional, and customer-focused HR service. As part of the Employee service centre team you will have:
- Strong customer service and communication skills.
- Attention to detail and accuracy.
- Ability to handle confidential information professionally.
- Good organisational and time-management skills.
- Problem-solving abilities.
- Proficient in using technology and have the abilit
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