Theatre Reception Clerk
At a glance
- Band
- Band 3
- Contract
- Fixed-term
- Pattern
- Full-time
- Posted
- 20/08/2026
- Closes
- 09/09/2026
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Role summary
The Theatre department is seeking a patient-focused receptionist to provide high-quality administrative support. This role involves being a key contact for patients and visitors, ensuring they are greeted courteously and directed appropriately. The successful candidate will also provide administrative assistance to the department, with all necessary training provided.
Essential criteria
- 5 GCSEs or equivalent grades 4/C or above (including English and Maths)
- Level 3 qualification in Administration or Customer Service (or equivalent experience), providing the base level of theoretical knowledge needed to understand administrative and theatre-related policies, procedures and their interdependencies
- Demonstrable typing/keyboard skills developed through practice
- Previous experience of using Microsoft Office applications
- Knowledge of secretarial or administrative procedures and systems
- Previous experience of working in an office environment
- Previous experience in minute taking.
- Previous experience of audio typing
- The ability to communicate basic or sensitive information to colleagues, and visitors
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support
- Utilise personal problem solving skills to assist staff, visitors and medical students.
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department over timescales in excess of 1 week
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Maintains the quality in own work and encourages others to do
- Ability to share knowledge and skills with other team members
Desirable criteria
- Previous experience of working in the NHS
- Previous experience of using medical terminology
- Previous experience of Lorenzo,EMR
- Additional Criteria
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
- 5 GCSEs or equivalent grades 4/C or above (including English and Maths)
- Level 3 qualification in Administration or Customer Service (or equivalent experience), providing the base level of theoretical knowledge needed to understand administrative and theatre-related policies, procedures and their interdependencies
- Demonstrable typing/keyboard skills developed through practice
- Previous experience of using Microsoft Office applications
- Knowledge of secretarial or administrative procedures and systems
- Previous experience of working in an office environment
- Previous experience in minute taking.
- Previous experience of audio typing
- The ability to communicate basic or sensitive information to colleagues, and visitors
- The ability to pay close attention to detail in written and electronic communication and information storage
- The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support
- Utilise personal problem solving skills to assist staff, visitors and medical students.
- Able to organise, prioritise and adjust own workload in relation to the priorities of the department over timescales in excess of 1 week
- Demonstrates personal duty of care in relation to the safe use of equipment and other resources
- Maintains the quality in own work and encourages others to do
- Ability to share knowledge and skills with other team members
- Previous experience of working in the NHS
- Previous experience of using medical terminology
- Previous experience of Lorenzo,EMR
- Additional Criteria
- Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 18d ago · Closes in 3d
Applications close soon — apply now if this is a fit.
Full advert · preview
Royal Papworth Hospital NHS Foundation Trust
Theatre Reception Clerk
The closing date is 09 September 2026
Job summary
The Theatre department is looking for a receptionist who will provide, high quality, patient-focused care to the Theatre Department.
Working in this role you will be part of our extensive multidisciplinary team and be a key contact for patients and visitors to the department. We are looking for someone who prides themselves on the customer care whilst displaying empathy and respect. We want to ensure that those who come to Theatres are greeted courteously and directly to the correct person.
You will be providing high quality administrative assistance to the department and support the team in achieving for Theatres. All training will be provided to equip you with the skills you will need to be successful within the role.
Main duties of the job
Provide a friendly and comprehensive reception service to all staff and external visiting the department
To collate and distribute theatre lists effectively, liaising with secretaries and other administration staff. Provide an excellent communication system between relevant personnel, regarding any alterations or additions to operating lists
Print and distribute theatre lists in a timely manner
Liaise with the multi-disciplinary team within the department, to help maintain patient flow through theatre.
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