Administrative Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time
- Posted
- 21/08/2026
- Closes
- 30/08/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This role is for an organised and compassionate Administrative Assistant to join the Andrology team within Urology at UCLH Westmoreland Street. You will be the first point of contact for patients, providing efficient administrative support to the multidisciplinary clinical team. This is an opportunity to build a career in NHS administration within a supportive, specialist surgical service.
Key responsibilities
- Manage patient communications via phone, email, and Mycare.
- Book, cancel, and reschedule outpatient appointments.
- Monitor waiting list, cancellation, and Did Not Attend work queues.
- Register new patients and process referrals.
- Maintain accurate records on the Electronic Health Record system.
- Take day-to-day responsibility for nurse-led clinics and specialist equipment.
Essential criteria
- Able to work independently, managing own workload and prioritising tasks
- Able to work as part of a team, or autonomously in line with standard operating procedures
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £31,554 – £33,270 — outside the standard scale; check for HCAS/London weighting.
Posted 9d ago · Closes in 1d
Applications close soon — apply now if this is a fit.
Full advert · preview
Job summary
We are looking for an organised, compassionate Administrative Assistant to join our Andrology team within Urology at UCLH Westmoreland Street. In this role you will often be the first point of contact for our patients, providing efficient, courteous administrative support that helps our multidisciplinary clinical team deliver a first-class, patient-centred service. This is a great opportunity to build a career in NHS administration within a supportive, specialist surgical service at one of London's leading teaching hospitals.
Main duties of the job
You will manage patient communications across the phone, email and Mycare, book, cancel and reschedule outpatient appointments, and monitor waiting list, cancellation and Did Not Attend work queues to support timely access to care. You will register new patients, process referrals and maintain accurate records on the Electronic Health Record system. You will also take day-to-day responsibility for our nurse-led clinics and specialist equipment, working closely with consultants, registrars and clinical nurse specialists to deliver a seamless, patient-centred administrative service.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people f
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