111 Health Advisor - Rotherham
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 24/08/2026
- Closes
- 06/09/2026
Sponsorship verdict
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Role summary
This role involves being the first point of contact for patients calling 111, assessing their symptoms using specialist computer software, and providing reassurance and help. You will work as part of a highly skilled team, dealing with a wide variety of calls, some of which may be emotional. The position offers comprehensive paid training and opportunities for career progression within the Integrated Urgent Care Service.
Key responsibilities
- Be the patient's first point of contact for 111 calls.
- Assess patient symptoms using specialist computer software.
- Provide help and reassurance to patients.
- Deal with a wide variety of patient calls, including emotional situations, in a compassionate and professional way.
- Use strong customer service skills to handle complex and sensitive information to ensure appropriate patient care.
- Work six out of eight public holidays (pro rata) and three weekends out of five.
Essential criteria
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)
- IT literate
- Ability to deal with confidential/sensitive and distressing information
- Able to work under pressure
- Excellent telephone manner
- Customer service skills
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 14d ago · Closes in 0d
Applications close soon — apply now if this is a fit.
Full advert · preview
Yorkshire Ambulance Service NHS Trust
111 Health Advisor - Rotherham
The closing date is 06 September 2026
Job summary
IUC/111 Health Advisor Rotherham
Interviews will held at our Wakefield Call Centre.
If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.
As a health advisor, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.
We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.
We can offer a range of full and part time rotas.
There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.
Training
You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine w
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