Telephonist & Out of Hours Receptionist
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 17/09/2026
- Closes
- 24/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
This role involves providing telephonist and out-of-hours reception services for the Trust. Key duties include handling enquiries, directing visitors, managing keys, and operating communication equipment. The successful applicant will also be responsible for franking post and compiling daily 'on call' documentation for doctors and consultants. This position requires working out of hours, including nights and weekends, to ensure a professional service.
Essential criteria
- NVQ level 3 or equivalent qualification or equivalent demonstrable experience
Desirable criteria
- Switchboard trained
- Office administration
- MS office
- NHS Experience
- Switchboard/reception experience
- Good communication and people skills
- Good customer focused telephone manner
- Patience and empathy to callers
- Team player
- Other
- Ability to prioritise workload
- NVQ level 3 or equivalent qualification or equivalent demonstrable experience
- Switchboard trained
- Office administration
- MS office
- NHS Experience
- Switchboard/reception experience
- Good communication and people skills
- Good customer focused telephone manner
- Patience and empathy to callers
- Team player
- Other
- Ability to prioritise workload
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 7d
Plenty of time to prepare a strong application.
Full advert · preview
Norfolk & Suffolk Foundation NHS Trust
Telephonist & Out of Hours Receptionist
The closing date is 24 September 2026
Job summary
Telephonist & Out of Hours Receptionist
An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT.
Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Franking of post. Compiling the daily doctors and consultants "on call" documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.
Main duties of the job
- To provide telephone operator services for all networked premises throughout the Trust
- To operate emergency systems and pager systems
- Responding to and following all policies and procedures in the event of an emergency i.e. Fire
- Responding to all alarm systems and carrying out procedures as appropriate to the alarms
- Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication e
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