Higher Clerical Officer
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Part-time
- Posted
- 14/09/2026
- Closes
- 20/09/2026
Sponsorship verdict
This contract type is not eligible for Skilled Worker sponsorship.
NHS Trusts cannot issue a Certificate of Sponsorship for part-time, bank, locum, zero-hours, job-share or short fixed-term (under 12 months) contracts under current Home Office rules. This applies even when the wider Trust holds a Skilled Worker licence.
Role summary
The Higher Clerical Officer provides administrative, customer service, and data management support to the BCUHB Integrated Vaccination Service. This role involves managing patient appointments, responding to enquiries, and maintaining accurate records. Key duties include coordinating bookings, updating databases, and supporting service performance through data collection and reporting. The successful candidate will be proactive, patient-focused, and able to work effectively under pressure.
Essential criteria
- Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- HCA (NVQ level 3) pathway or willingness to work towards it or equivalent experience
- Knowledge of IM&T systems, or other patient administration systems or experience using databases
- Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
- Knowledge of data protection and confidentiality
Desirable criteria
- Understanding of basic medical terminology
- Knowledge of Hospital administration systems
- Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post qualification in Admin/Customer Care
- Qualification in Admin/Customer Care
- Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training, basic life support and NHS statutory and mandatory training
- Understanding of Confidentiality and Data Protection Act
- Experience within a busy working environment dealing with members of the public and colleagues
- Experience of providing and receiving information which requires tact or persuasive skills where there are barriers to understanding
- Experience of dealing with and diffusing difficult conversations and situations
- Experience using Microsoft Office packages and databases
- Experience of office and administration procedure
- Decision making and resolving work related issues
- The post holder would ideally have experience of administering vaccines and providing immunisation advice
- Previous administrative experience
- Awareness of patient confidentiality
- Skills & Attributes
- Excellent communication skills (written, verbal and telephone)
- Excellent interpersonal skills in order to build effective rapport to create successful relationships
- Ability to work as part of a team and actively participate in team meetings
- Able to maintain and record accurate documentation of interactions between clients, colleagues and other agencies in the appropriate legal records
- Able to demonstrate professional conduct, preserve client's rights including confidentiality and promote mutual respect amongst colleagues
- Able to make decisions appropriate to role, level of knowledge and competence, using professional judgement; some of which will require analysis
- Planning and organisational skills
- Able to work flexibly and respond to changing demands in workload
- Ability to work well in a highly pressurised target driven environment to tight deadlines
- Willingness and determination to meet performance targets and quality standards
- Able to prioritise own work and support the team daily
- Good keyboard skills and frequent VDU use for regular use of computer systems/ IT skills
- Evidence of ongoing / continuous personal development
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
- Values
- Commitment to and focused on quality, promotes high standards in all they do
- Able to make a connection between their work and the benefit to client and the public
- Values diversity and difference operates with integrity and openness
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
- Qualifications and Knowledge
- Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- HCA (NVQ level 3) pathway or willingness to work towards it or equivalent experience
- Knowledge of IM&T systems, or other patient administration systems or experience using databases
- Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
- Knowledge of data protection and confidentiality
- Understanding of basic medical terminology
- Knowledge of Hospital administration systems
- Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post qualification in Admin/Customer Care
- Qualification in Admin/Customer Care
- Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training,
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £26,813 – £27,890 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 6d
Plenty of time to prepare a strong application.
Full advert · preview
Betsi Cadwaladr University Health Board
Higher Clerical Officer
The closing date is 20 September 2026
Job summary
The Higher Clerical Officer provides administrative, customer service and data management support to the BCUHB Integrated Vaccination Service, helping to ensure the efficient delivery of vaccination programmes across North Wales. The role includes managing patient appointments, responding to enquiries, maintaining accurate records, monitoring clinic capacity and supporting service performance through data collection, analysis and reporting. Key duties include coordinating bookings, acting as a first point of contact for patients, updating databases, producing reports and presentations, and supporting audits and service improvement activities.
Applicants should have strong administrative, organisational and communication skills, experience in customer service and data management, and confidence using Microsoft Office applications, particularly Excel, Word and Outlook.
The successful candidate will be proactive, patient-focused and able to work effectively under pressure, both independently and as part of a multidisciplinary team
Main duties of the job
The Higher Clerical Officer plays a key role in supporting the Integrated Vaccination Service by providing administrative, booking, customer service and data management support. The post holder acts a
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