Health Advisor - 111/999 Call Taker
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Part-time
- Posted
- 15/09/2026
- Closes
- 28/09/2026
Sponsorship verdict
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The advert didn't contain a clear role-specific sponsorship line, so HiveMind can't confirm eligibility. Verify with the recruiting manager or trust HR before you apply.
Role summary
This role involves working as a Health Advisor, taking 999 and 111 calls for the ambulance service. You will assess callers' needs using a computerised medical assessment tool and direct them to appropriate care. Full training is provided, and the role requires strong communication skills and resilience to handle emergency situations. It's a challenging but rewarding position that can lead to further career progression in healthcare.
Essential criteria
- 3 GCSE at Grade C or equivalent including English or higher qualification in any area, or previous experience of call answering in an extremely busy or stressful environment
- Evidence of undertaking additional training and a willingness to learn
- Ability to demonstrate resilience by remaining calm under pressure, the ability to juggle priorities when dealing with emergency situations and to make sound decisions.
- 3 GCSE at Grade C or equivalent including English or higher qualification in any area, or previous experience of call answering in an extremely busy or stressful environment
- Evidence of undertaking additional training and a willingness to learn
- Ability to demonstrate resilience by remaining calm under pressure, the ability to juggle priorities when dealing with emergency situations and to make sound decisions.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 0d ago · Closes in 14d
Plenty of time to prepare a strong application.
Full advert · preview
North East Ambulance Service NHS Foundation Trust
Health Advisor - 111/999 Call Taker
The closing date is 28 September 2026
Job summary
We are expanding, come and grow with us! Do you have excellent communication, listening and computer skills, enjoy solving problems and genuinely want to make a difference in the lives of others? If so, join our army of life-savers as a Health Advisor taking 999 and 111 calls. Being a Health Advisor is challenging but rewarding as you can directly help those most in need. You will work as part of a close-knit team of people who have a passion for helping those in crisis, where no two days are the same. You don't need any medical knowledge, and full training in managing calls and use of our systems will be provided.
This role could be the first step of a great career in healthcare and can give you the knowledge to go even further. In this role you will:
Be a strong communicator, asking questions in a way which can help assess a callers needs in a pressurised environment, where time is of the essence.
Manage calls supported by a computerised medical assessment tool, to help give patients the most appropriate care response. From an ambulance in life-threatening emergencies, through to a GP appointment, dentist appointment, or referring the patient to a range of community-based services, such as a walk-in-center.
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