Band 3 Healthcare Assistant
At a glance
- Band
- Band 3
- Contract
- Permanent
- Pattern
- Full-time, Flexible working
- Posted
- 14/09/2026
- Closes
- 17/09/2026
Sponsorship verdict
Candidates needing sponsorship are encouraged to apply.
HiveMind found a sponsorship-friendly statement in the source advert welcoming applicants who require a visa. Always confirm on the source before applying.
“Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.”Quoted verbatim from the source advert
Role summary
This is an exciting opportunity for a Band 3 Healthcare Assistant to join the Outpatient Department (OPD) team at Queen Elizabeth Hospital Birmingham. The role involves both clinical and administrative duties, including performing phlebotomy and ECGs, supporting clinicians, coordinating patient flow, and using outpatient systems like Optims, Clinical Portal, and Bookwise. The successful candidate will work in a busy, fast-paced environment, delivering high-quality patient care as part of a multidisciplinary team. This position offers a chance to gain experience across various specialties and develop clinical and organisational skills in a supportive setting.
Key responsibilities
- Support the delivery of safe, effective, and patient-centred care within the Outpatient Department.
- Assist clinicians and nursing staff in the smooth running of outpatient clinics.
- Manage patient flow, prepare clinic areas, and carry out clinical duties such as phlebotomy and ECGs.
- Coordinate patient arrivals, assist with clinic organisation, and communicate effectively with staff.
- Utilise outpatient systems including Optims, Clinical Portal, and Bookwise for appointment management and documentation.
Essential criteria
- *Has been trained and is proficient in performing phlebotomy and ECGs, enabling them to effectively support the clinical needs of the service and provide high-quality patient care.
- *Evidence of Maths/English qualifications at Level 2 or above.
- *Completion of a competency-based workbook or equivalent relevant experience to vocational qualification at Level 3 i.e. For level 3 this could include AS/ A levels, Access to higher Education Diploma in health care support, Apprenticeships, NVQ Level 3, BTEC national Diploma award or nationals.
- *Care Certificate or can demonstrate prior skills, knowledge and experience that meet the 15 minimum standards described by Health Education England (HEE) Skills for Health.
- *Internationally educated applicants will have to evidence UK ENIC (the UK National Information Centre) Statements of compatibility
- *Has previous experience working in an outpatient setting, managing clinics, handling delays, coordinating patient flow and arrivals, and liaising with doctors to ensure the smooth and efficient running of clinics.
- *Must be competent in the efficient use of outpatient systems, including Optims, Clinical Portal, and Bookwise, ensuring accurate patient management, appointment coordination, and smooth clinic operations.
- *Previous experience working in a patient facing clinical support worker role providing direct patient care in health or social care as part of a team.
- *Understanding of the principles of safeguarding in relation to this role
- *Ability to demonstrate/ articulate an understanding of the role and tasks involved and can describe the physical and emotional aspects of the role and some duties which are different to that of a Band 2 Clinical Support worker.
- *Can link the Trust values (Kind, Connected & Bold) to the role and provide examples from personal experience which demonstrate understanding in relation to the role
- *Can explain why training / education and approaches to care need to be consistent in relation to safety and patient experience.
- *Can demonstrate ability / experience in supporting patients holistically.
- *Good standard of spoken and written English
- *Good communication skills -- written and oral
- *Basic computer skills
- *Good organisational skills.
- *Ability to work with competing priorities/ can demonstrate an understanding of workload and how to prioritise this.
- *Ability to demonstrate numeracy skills associated with the role i.e. record volume of fluids/ drinks.
- *Ability to demonstrate literacy skills associated with the role i.e. understanding of written information/ instructions/ duties including policy and procedures.
- *Flexible approach to shift patterns and place of work this may include working in different practice settings in different locations dependent upon service need.
Useful to know
Agenda for Change 2024/25 pays Band 3 at £24,625 – £25,674 a year, across England.
This advert: £25,760 – £27,476 — outside the standard scale; check for HCAS/London weighting.
Posted 1d ago · Closes in 3d
Plenty of time to prepare a strong application.
Full advert · preview
University Hospitals Birmingham NHS Foundation Trust
Band 3 Healthcare Assistant
The closing date is 17 September 2026
Job summary
There's an exciting opportunity to join the Outpatient Department (OPD) team at Queen Elizabeth Hospital Birmingham as a Band 3 Healthcare Assistant (HCA)!
Are you organised, patient-focused, and able to thrive in a busy environment where no two days are the same? We are looking for a motivated and enthusiastic individual who enjoys working as part of a multidisciplinary team and is passionate about delivering high-quality patient care.
This varied role combines clinical and administrative responsibilities, including performing phlebotomy and ECGs, supporting clinicians during outpatient clinics, coordinating patient flow, and ensuring clinics run efficiently. The successful candidate will also use key outpatient systems such as Optims, Clinical Portal, and Bookwise to support patient care and clinic management.
This is a fantastic opportunity to work within one of the UK's leading hospitals, gaining experience across a range of specialties while developing valuable clinical and organisational skills. You will work alongside experienced healthcare professionals in a supportive environment that encourages learning and career development.
If you are a team player with excellent communication skills, a positive attitude, and a commitment t
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